BUG!! Word 2016 fails to print margins correctly / messes up layout (Possible OpenType .otf Font bug)

Anonymous
2015-11-26T19:37:16+00:00

Hallo everyone,

I am having severe problems with Word 2016, as it does not print the document layout correctly as it somehow messes up the margin when printing.

NOTE: This happens when printing to Adobe Acrobat DC and my physical printer!

My document layout:

• no markup,

• custom margins (set to 1,27cm top / bottom and left / right - my printer can easily handle these...)

• no header or footer

• paper size set to A4 in all settings

IMAGE 1

The following is picture shows page 1 of my document in "Print Layout"-view. This is how I want the document to look when printed.

IMAGE 2

Here is a picture of the Print-preview menu. You can see that the Print preview still shows the document exactly as I want it. No problems. No funny settings selected. No "Print Markup" selected.

IMAGE 3

Now this is what happens when I print the actual document:

The bottom margin changes and suddenly the whole layout is messed up!

Please advise whether this a bug, or some setting I seem to wrongfully configure.

This is really annoying as I sometimes spend hours to get the layout and spacing in a document right, but then when it comes to printing the document, everything is messed up.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

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  2. Anonymous
    2017-06-01T06:00:40+00:00

    The option to "Use printer metrics to lay out document" is a Layout Option (Compatibility Option) that is available in Word 2013 and 2016 only if you set the document compatibility to Word 2010, which you can do with this simple procedure:

    1. Press Alt+F11 to open the VBA Editor.
    2. Press Ctrl+G to get to the Immediate window.
    3. In that window, type

              ActiveDocument.SetCompatibilityMode 14

    and press Enter. 4. Close the VBA Editor to return to the document. 5. Go to File | Options | Advanced: Compatibility options and set "Lay out this document as if created in" to "Microsoft Word 2010." 6. You will now see additional layout options that include "Use printer metrics..." Check that box. 7. Click OK to exit.

    Life saver... our IT Company said there was no way this issue could be resolved and a quick google search and it worked.

    I can not tell you how many hours wasted trying to fix this. I've shared this all through the office.

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  3. Anonymous
    2017-06-16T19:09:47+00:00

    This complicated workaround is not a reasonable option for me to deploy to 8000+ users. Does Microsoft have a permanent fix?

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  4. Anonymous
    2017-06-16T19:13:49+00:00

    Zoey

    I also still have the issue and have deployed Office 2016 to over 8000+ users. The workaround fix is not something I can deploy on that scale and desperately need a permanent fix.

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  5. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2017-06-17T00:12:06+00:00

    As a Microsoft customer with that many licences, you should take up the matter directly with an account representative.

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