BUG!! Word 2016 fails to print margins correctly / messes up layout (Possible OpenType .otf Font bug)

Anonymous
2015-11-26T19:37:16+00:00

Hallo everyone,

I am having severe problems with Word 2016, as it does not print the document layout correctly as it somehow messes up the margin when printing.

NOTE: This happens when printing to Adobe Acrobat DC and my physical printer!

My document layout:

• no markup,

• custom margins (set to 1,27cm top / bottom and left / right - my printer can easily handle these...)

• no header or footer

• paper size set to A4 in all settings

IMAGE 1

The following is picture shows page 1 of my document in "Print Layout"-view. This is how I want the document to look when printed.

IMAGE 2

Here is a picture of the Print-preview menu. You can see that the Print preview still shows the document exactly as I want it. No problems. No funny settings selected. No "Print Markup" selected.

IMAGE 3

Now this is what happens when I print the actual document:

The bottom margin changes and suddenly the whole layout is messed up!

Please advise whether this a bug, or some setting I seem to wrongfully configure.

This is really annoying as I sometimes spend hours to get the layout and spacing in a document right, but then when it comes to printing the document, everything is messed up.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2016-08-24T02:33:14+00:00

    I thought your temporary solution had fixed all my problems and was about to throw a party..... BUT, we use document properties and when it converts it back to .doc - all those properties disappear :(

    Any suggestions welcome :)

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  2. Anonymous
    2016-08-24T02:36:50+00:00

    And I upgraded to the latest version of Windows 10 this morning, problem still occurs.

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  3. Anonymous
    2016-08-31T13:04:06+00:00

    Here is an update:

    I am now running Windows 10 x64 SL v1607 14393.82 and MS Word 2016 x64 16.0.7167.2040.

    I was able to print a 70 page dissertation correctly, from a .docx without the "use printer margin" trick, to a pdf... BUT:

    • used a single line spacing configuration (1.5) for the whole document, no auto numbering and no space before / after paragraph and a 3cm margin top, bottom, left and right.

    I was using a high quality commercial OTF (both light and bold weights and also in various styles.. - meaning 3 or 4 different fonts in one document although from the same font family).

    So my advice to you is to check if using different line spacing values in one document messed the layout up, and also the implications of the space before / after paragraph feature.

    This is by no means a confirmation that the problem has been solved...

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  4. Anonymous
    2016-08-31T17:26:19+00:00

    And I upgraded to the latest version of Windows 10 this morning, problem still occurs.

    It's not a WIndows version issue. We run Windows 7 Enterprise almost exclusively with a smattering of Macintosh, this is most definitely an Office 2016 issue as it occurs everywhere we have pushed out Office 2016. As we are migrating from Office 2010 skipping 2013 I cannot verify if the issue was occurring in that version as well

    Either a display rendering issue or a printer rendering issue. But one or the other of the two renders is incorrect.

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  5. Anonymous
    2016-10-26T10:14:53+00:00

    I had a user with this issue, if you're using a weird/non-standard font try uninstalling and reinstalling the problem font, it worked for me.

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