BUG!! Word 2016 fails to print margins correctly / messes up layout (Possible OpenType .otf Font bug)

Anonymous
2015-11-26T19:37:16+00:00

Hallo everyone,

I am having severe problems with Word 2016, as it does not print the document layout correctly as it somehow messes up the margin when printing.

NOTE: This happens when printing to Adobe Acrobat DC and my physical printer!

My document layout:

• no markup,

• custom margins (set to 1,27cm top / bottom and left / right - my printer can easily handle these...)

• no header or footer

• paper size set to A4 in all settings

IMAGE 1

The following is picture shows page 1 of my document in "Print Layout"-view. This is how I want the document to look when printed.

IMAGE 2

Here is a picture of the Print-preview menu. You can see that the Print preview still shows the document exactly as I want it. No problems. No funny settings selected. No "Print Markup" selected.

IMAGE 3

Now this is what happens when I print the actual document:

The bottom margin changes and suddenly the whole layout is messed up!

Please advise whether this a bug, or some setting I seem to wrongfully configure.

This is really annoying as I sometimes spend hours to get the layout and spacing in a document right, but then when it comes to printing the document, everything is messed up.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-04-29T20:15:06+00:00

    Zoey: I can confirm that the problem still presents with Word 365 version 1703 Build 7967.2139.

    The screen capture below shows a Word document in Print Layout view on the left, and how it appears when printed as a PDF on the right. The left boxed column was set with a CFF-OpenType Adobe Garamond Pro, 10pt & single spaced; the right boxed column is the Windows TTF OpenType Garamond 10pt, single spaced. When printed or made into a PDF, the left column does not match the Print Layout view as it should.

    If you want to see for yourself, or test this with a different CFF-type of OpenType font, you can access the Word file here on OneDrive.

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  2. Anonymous
    2017-04-29T07:09:54+00:00

    Hi Zoey,

    Thanks for popping in here.

    Yes, the issue is still there on win10/Office365 and an OTF font.

    The trick of creating a macro described in a reply in this thread has been working ok so far for me:

         ActiveDocument.SetCompatibilityMode 14

         ActiveDocument.Compatibility(wdUsePrinterMetrics) = True

    But this is painful to systematically have to launch a macro to have a proper WYSIWYG experience on MsWord.

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  3. Anonymous
    2017-04-29T03:52:52+00:00

    I still am experiencing the issue. I did notice that Adobe provides a newer version of a.o. Minion Pro via Typekit and I installed (I have a Adobe CC subscription) but the problem persists.

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  4. Anonymous
    2017-04-28T23:42:58+00:00

    Hi Lubbzter,

    My name is Zoey, and I am a member of the Word team. We previously fixed an issue related to .otf font. I would like to follow up and see if you are still experiencing the issue.

    Thanks,

    Zoey

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  5. Anonymous
    2017-04-06T18:46:55+00:00

    I'm having the same issue. Why no updates is STILL provided????

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