BUG!! Word 2016 fails to print margins correctly / messes up layout (Possible OpenType .otf Font bug)

Anonymous
2015-11-26T19:37:16+00:00

Hallo everyone,

I am having severe problems with Word 2016, as it does not print the document layout correctly as it somehow messes up the margin when printing.

NOTE: This happens when printing to Adobe Acrobat DC and my physical printer!

My document layout:

• no markup,

• custom margins (set to 1,27cm top / bottom and left / right - my printer can easily handle these...)

• no header or footer

• paper size set to A4 in all settings

IMAGE 1

The following is picture shows page 1 of my document in "Print Layout"-view. This is how I want the document to look when printed.

IMAGE 2

Here is a picture of the Print-preview menu. You can see that the Print preview still shows the document exactly as I want it. No problems. No funny settings selected. No "Print Markup" selected.

IMAGE 3

Now this is what happens when I print the actual document:

The bottom margin changes and suddenly the whole layout is messed up!

Please advise whether this a bug, or some setting I seem to wrongfully configure.

This is really annoying as I sometimes spend hours to get the layout and spacing in a document right, but then when it comes to printing the document, everything is messed up.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-03-01T15:06:41+00:00

    I have a customer with the same problem. I have added a VBA macro for the time being which then let's the user see the actual WYSIWYG format in their chosen font, whereby they then trim the spaces etc. to get the correct formatting. After that when they print, the preview is correct and it prints correctly. It is when the actual rendering is output to the printer that the disparity appears.

    I got this from another thread on the subject. Many people have the same problem and even after updating Office it still remains.

    ActiveDocument.SetCompatibilityMode 14

    ActiveDocument.Compatibility(wdUsePrinterMetrics) = True

    Source: https://word.uservoice.com/forums/304924-word-for-windows-desktop-application/suggestions/10992303-word-2016-fails-to-print-margins-correctly-messe?page=1&per\_page=20

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  2. Anonymous
    2015-11-27T20:39:50+00:00

    I have the opposite problem (both on a physical printer and via Acrobat DC, Microsoft PDF printer and XPS - always same result). When printing, tables get split over two pages, lines of text shift to the next page ... I have checked all possible settings, but it's a mystery to me. Fiddling with footer or header height, margins, ...: nothing helps.

    It does look like it has something to do with fonts (indeed, if I change to Arial all is ok, but when I use e.g. Minion Pro or Arno Pro, things get messed up) - it's as if Word is messing with the line spacing?

    Surely this an annoying bug and I hope it gets fixed asap.

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-11-27T01:46:49+00:00

    If you can send me a copy of the document, I will try and find out what is happening.

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  4. Anonymous
    2015-11-27T12:47:44+00:00

    Thank you to everyone for your prompt responses.

    Vardhaman:

    Printing to XPS and OpenXPS has the same problem.

    Suzanne:

    I went through all the settings again.

    • Header and Footer, both wre set to 0cm. Adjusting the values to 1cm made no differenceto the problem.

    • Scale content for A4 or 8.5 x 11" paper sizes was selected, however when I deselected it, the result was the same.

    Doug:

    Thanks, I will send you the document as well as the PDF, to show the final output.

    INTERESTING:

    When I changed the fonts to Arial, the PDF printed correctly!

    The 2 custom fonts I used, are both .otf

    Both of these are high quality commercial fonts.

    I've never had a problem with regards to spacing, margins and layout using these custom fonts in earlier editions of Word or other software applications (used them in Excel 2016 and Photoshop CC 2015).

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  5. Anonymous
    2015-11-26T21:38:15+00:00

    Hello,

    Thank you for posting your query in Microsoft Office Community.

    Let's print document to Microsoft XPS Document Writer or Microsoft OneNote, then try printing the diagram and verify whether issue re-occurs.

    Keep us posted on the status of the issue and I’ll be glad to assist you further.

    Thank you.

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