BUG!! Word 2016 fails to print margins correctly / messes up layout (Possible OpenType .otf Font bug)

Anonymous
2015-11-26T19:37:16+00:00

Hallo everyone,

I am having severe problems with Word 2016, as it does not print the document layout correctly as it somehow messes up the margin when printing.

NOTE: This happens when printing to Adobe Acrobat DC and my physical printer!

My document layout:

• no markup,

• custom margins (set to 1,27cm top / bottom and left / right - my printer can easily handle these...)

• no header or footer

• paper size set to A4 in all settings

IMAGE 1

The following is picture shows page 1 of my document in "Print Layout"-view. This is how I want the document to look when printed.

IMAGE 2

Here is a picture of the Print-preview menu. You can see that the Print preview still shows the document exactly as I want it. No problems. No funny settings selected. No "Print Markup" selected.

IMAGE 3

Now this is what happens when I print the actual document:

The bottom margin changes and suddenly the whole layout is messed up!

Please advise whether this a bug, or some setting I seem to wrongfully configure.

This is really annoying as I sometimes spend hours to get the layout and spacing in a document right, but then when it comes to printing the document, everything is messed up.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

138 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-07-29T12:38:32+00:00

    Having the same problem. I have just made the mistake of upgrading from Office 2013 to 2016 and all my invoices are up the chute.

    They're quite simple one-page 2-column landscape documents which I've used for years. Header and footer which spans both colums, custom margins. If I open any of the old invoices, it has pushed the content of the second column (about 2 lines) into the bottom of the first column. If I print this "messed up" layout to PDF without making any changes, it comes out correctly as a single-page PDF with the column content in the right places.

    If I re-adjust the layout (for example by adding line breaks or column breaks) so the content looks like it's in the right column on screen, all **** breaks lose and it prints (both PDF and printer) across 2 pages.

    The whole document is using only one font, Hypatia Sans Pro which is a true type by Adobe, so it's not an open source font issue.

    Document settings both in Word and the printer are correct at A4, telling it to scale makes zero difference. I actually think it's not a problem about the data sent to the printer, I think there is some bug in the way the data is rendered on screen.

    There really needs to be a fix for this, it's really not reasonable to expect the users to guess where their content goes or to have to print to PDF first.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-06-17T04:51:28+00:00

    Didn't work, alas ...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-06-17T03:17:47+00:00

    Hi,

    Try adjusting the following settings:

    File, Print, Page Setup, in margins tab and paper tab change "apply to" to "whole document"  & set as default.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-06-14T07:58:53+00:00

    Alas, I have the same builds of Word and Windows (Dutch versions, though), but the problem persists. Did you use the same font as in the first tests?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-06-14T07:37:14+00:00

    Setting the line spacing to an exact value works too, but it's not very handy, of course. There are dozens of reports of this problem already, but still no solution. It annoys me that this was no problem in previous versions of Word - I wish I hadn't upgraded (I'm using other functions of Office 2016 that I can't miss - so to speak - so going back to an older version is not an option for me).

    Bjornslebaert,

    It might be a miracle or I am dreaming, but it seems that the problem is somehow "fixed" in the current build version I have installed. I have written one ore 2 documents that appeared to print correclty to PDF for the first time in 6 months. Could not yet test it to directly print to a printer.

    I used a custom commercial font, own line spacing adjustments, different font sizes, images and it appears to all be ok.

    Could you please check if you still have the problem?

    I am running the following versions:

    Word 2016 x64 16.0.6965.2053 (en-US)

    Windows 10 x64 SL 10586.318 (en-GB)

    Was this answer helpful?

    0 comments