Microsoft Word 2016 has stopped working

Anonymous
2015-10-17T19:21:43+00:00
Please check out<br>Microsoft Word 2016 stopped working for the latest information on this topic.

I had Office 2007 Student and Home Version installed on my computer and recently purchased Office Professional 2016. I uninstalled 2007 rebooted and installed 2016.  Every time I open a file, I get a popup saying, "Microsoft Word has stopped working.  Windows is checking for a problem and will notify if a solution is found." The same problem with Excel.  Powerpoint is working fine.

Does anyone know how to fix this?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2015-10-17T20:36:37+00:00

Hi Debra,

Welcome and thank you for posting your query in Microsoft Community.

As per your description of the issue, I understand that you are facing issues with Word only. Follow the steps mentioned below and check if it helps:

Step 1: Open Office applications in safe mode:

Example: Open Word in safe mode

  1. Close Word.
  2. Press the Windows key+ R on the keyboard to open Run window.
  3. In Run window and type winword /safe

Note: There is a space between 'Winword' and '/'.

If you are able to work with Word without any problem then the issue might be due to add-ins. In order to disable the add-ins follow the steps given below:

  1. In Word, click on File< Options< Add-ins.
  2. Under Manage select COM Add-ins.
  3. Click on GO options beside Manage, uncheck all the add-ins and click Ok.
  4. Try to open Word and check if it works fine.

Note: Similarly follow the steps to disable add-ins for other Office applications.

Step 2: Repair Office 2016 installation:

Refer to the link mentioned to repair Office 2016 installation:

http://office.microsoft.com/en-in/project-help/repair-or-remove-office-HA010357402.aspx

Hope this helps. Please post us if you need any further assistance with Office.

Thank you.

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Anonymous
2016-06-28T21:53:14+00:00

Hi everyone,

We have an article on support.office.com that helps troubleshoot this error message, including information about how it relates to ABBYY FineReader and other add-ins. Hope this helps!

Best,

-Erik

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  1. Stefan Blom 352K Reputation points MVP Volunteer Moderator
    2016-08-14T00:03:03+00:00

    Many programs install faulty add-ins, most of them without asking first, unfortunately.

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  2. Anonymous
    2016-08-14T23:28:21+00:00

    Hi Debra,

    Welcome and thank you for posting your query in Microsoft Community.

    As per your description of the issue, I understand that you are facing issues with Word only. Follow the steps mentioned below and check if it helps:

    Step 1: Open Office applications in safe mode:

    Example: Open Word in safe mode

    1. Close Word.
    2. Press the Windows key+ R on the keyboard to open Run window.
    3. In Run window and type winword /safe

    Note: There is a space between 'Winword' and '/'.

    If you are able to work with Word without any problem then the issue might be due to add-ins. In order to disable the add-ins follow the steps given below:

    1. In Word, click on File< Options< Add-ins.
    2. Under Manage select COM Add-ins.
    3. Click on GO options beside Manage, uncheck all the add-ins and click Ok.
    4. Try to open Word and check if it works fine.

    Note: Similarly follow the steps to disable add-ins for other Office applications.

    Step 2: Repair Office 2016 installation:

    Refer to the link mentioned to repair Office 2016 installation:

    http://office.microsoft.com/en-in/project-help/repair-or-remove-office-HA010357402.aspx

    Hope this helps. Please post us if you need any further assistance with Office.

    Thank you.

    We have reinstalled Microsoft Office 3 times and still every time we try to use Word, the application stops. I also uninstalled a 20121 version of ABBYY FineReader.  Nothing has helped.

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  3. Anonymous
    2016-09-07T10:19:03+00:00

    Hi,

    It would be great to use File< Options<Add-ins.

    But first I have to find where on my screen is File. Sounds silly that I cannot even find the Word "File" anywhere on my screen but I cannot see one.

    I have showing:

    Word

    Recent.

    Last week.

    Open other Documents.

    In Open other Documents I have on LHS

    New.

    Open.

    Account.

    Options.

    Feedback.  Plus

    Recent.

    OneDrive - Personal

    This PC.

    Add a place.

    No "File" anywhere.

    Browse.

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