Microsoft Word 2016 has stopped working

Anonymous
2015-10-17T19:21:43+00:00
Please check out<br>Microsoft Word 2016 stopped working for the latest information on this topic.

I had Office 2007 Student and Home Version installed on my computer and recently purchased Office Professional 2016. I uninstalled 2007 rebooted and installed 2016.  Every time I open a file, I get a popup saying, "Microsoft Word has stopped working.  Windows is checking for a problem and will notify if a solution is found." The same problem with Excel.  Powerpoint is working fine.

Does anyone know how to fix this?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2015-10-17T20:36:37+00:00

Hi Debra,

Welcome and thank you for posting your query in Microsoft Community.

As per your description of the issue, I understand that you are facing issues with Word only. Follow the steps mentioned below and check if it helps:

Step 1: Open Office applications in safe mode:

Example: Open Word in safe mode

  1. Close Word.
  2. Press the Windows key+ R on the keyboard to open Run window.
  3. In Run window and type winword /safe

Note: There is a space between 'Winword' and '/'.

If you are able to work with Word without any problem then the issue might be due to add-ins. In order to disable the add-ins follow the steps given below:

  1. In Word, click on File< Options< Add-ins.
  2. Under Manage select COM Add-ins.
  3. Click on GO options beside Manage, uncheck all the add-ins and click Ok.
  4. Try to open Word and check if it works fine.

Note: Similarly follow the steps to disable add-ins for other Office applications.

Step 2: Repair Office 2016 installation:

Refer to the link mentioned to repair Office 2016 installation:

http://office.microsoft.com/en-in/project-help/repair-or-remove-office-HA010357402.aspx

Hope this helps. Please post us if you need any further assistance with Office.

Thank you.

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Anonymous
2016-06-28T21:53:14+00:00

Hi everyone,

We have an article on support.office.com that helps troubleshoot this error message, including information about how it relates to ABBYY FineReader and other add-ins. Hope this helps!

Best,

-Erik

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101 additional answers

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  1. Anonymous
    2016-01-19T14:29:26+00:00

    Hi Debbie,

    what was unchecked in word?   I have user here with same issue Word just keeps saying not responding.

    thank you.

    Edel

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2016-01-19T22:14:11+00:00

    Please give full details of the circumstances under which the issue occurs.  Also the version of Windows and of Office that is being used.

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  3. Anonymous
    2016-01-19T23:21:13+00:00

    Hi, I was using Office 2007 with Windows 7.  I upgraded to Office 2016 with now problems.  The problem started when I upgraded to Windows 10.  The Microsoft team fixed the issue for me. I think I had corrupted files due to multiple upgrades in the registry. They used a program called Fix016, and then did the following:  

    1. delete temporary files :-(Windows key + R)

                              > temp

                              > %temp%

                              > prefetch

    1. repair software  and hardware corruption:-

                                                > in Windows search type " command prompt "

                                                > right click on the icon 

                                                > select " run as administrator "

                                                > click " yes "

                                                > on the black screen type the command " chkdsk /r "

    1. self support website :- " support.microsoft.com "
    2. Toll free number - 1-800-642-7676

    I hope this helps

    Debbie

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