PowerPoint Mac 2016: The image part with relationship ID rId2 was not found in the file.

Anonymous
2015-09-21T02:14:12+00:00

AAHHH! I just upgraded to PowerPoint for Mac, Office 2016, and I'm getting this same error. I spent a whole week on a presentation that I'm doing to tomorrow and almost all of my images have disappeared. THIS IS TERRIBLE! I'm not sure what I'm going to do. 

'The image part with relationship ID rId2 was not found in the file'

Is there a fix for this?? Preferably before tomorrow morning? These are all images that I either created or pulled as screen shots. (All jpegs.) 

PLEASE HELP!

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2016-02-02T20:02:27+00:00

    I have discovered that this happens when the image names have spaces or hyphens- use underscores only and the problem goes away. I had to share as this cost me hours of pain.

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  2. Anonymous
    2016-02-16T16:34:39+00:00

    Hello,

    My company has been dealing with this issue constantly ever since we've upgraded to O365 and have our mac users move to the new software.

    I'll double check to see if the images have any special characters in it, but is there any other solution out there?

    I've been scouring forums and there is no solution.

    Thank you.

    Phong

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  3. Jim G 134.1K Reputation points MVP
    2016-02-17T16:22:14+00:00

    One thing that is mysterious is the version of PowerPoint being asked about. Please go to the PowerPoint menu and choose About PowerPoint. You should have version 15.19. If not, then install the updates and test to see if the problem has already been taken care of by an update.

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  4. Anonymous
    2016-02-17T16:49:31+00:00

    I discovered by accident that this happens whoever the name of the image has a dash instead of an underscore. I changed the names - voila- they all appear.

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