PowerPoint Mac 2016: The image part with relationship ID rId2 was not found in the file.

Anonymous
2015-09-21T02:14:12+00:00

AAHHH! I just upgraded to PowerPoint for Mac, Office 2016, and I'm getting this same error. I spent a whole week on a presentation that I'm doing to tomorrow and almost all of my images have disappeared. THIS IS TERRIBLE! I'm not sure what I'm going to do. 

'The image part with relationship ID rId2 was not found in the file'

Is there a fix for this?? Preferably before tomorrow morning? These are all images that I either created or pulled as screen shots. (All jpegs.) 

PLEASE HELP!

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Jim G 134.1K Reputation points MVP
    2017-02-10T17:18:00+00:00

    You could start by installing updates:

    INSTALL UPDATES:

    I think the first troubleshooting step to take is: Ensure your Mac and Office have the latest updates. Here’s how to install updates:

    Make sure your Mac has a working internet connection, then:

    1. Update Mac OS X. Open the App store and click on the Updates button. Install the updates.
    2. After, in any Office application go to the Help menu and choose Check for Updates to launch the AutoUpdate app. Let AutoUpdate install updates and then restart your Mac.

    If you use Antidote or Silverlight, there is a problem with these apps causing Office to crash if either is not up to date. Update Antidote and Silverlight if you have these products on your Mac.

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  2. Anonymous
    2017-02-10T17:25:00+00:00

    My software is up to date. I called microsoft and they transferred me 4 times, each time the person struggled with English. In any case, their response was "we can't help you with document specific issues". I find this ridiculous as there are clearly plenty of people with this problem. In contrast, if I ever have a problem with an Apple product (which, unlike microsoft, is a rare occasion) they have someone that speaks clearly and resolves the issue. They even follow up to make sure. I have never had Apple tell me to "pound sand" or that my problem can't be fixed. My solution; I will use Keynote going forward. No way I am wasting several days of work on microsoft again. I find it strange that a company so large as ms has such horrible service.

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  3. Anonymous
    2017-02-16T03:28:45+00:00

    I am experiencing the same issue!

    Powerpoint for MAC 15.30 (170107) on MAC OS X 10.11.6

    I see this issue has been around for YEARS! Microsoft - WTH, I've lost entire library of presentations.

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  4. Jim G 134.1K Reputation points MVP
    2017-02-16T16:13:33+00:00

    I believe this problem is fixed in the 15.31 update. Please install that update and test again.

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