PowerPoint Mac 2016: The image part with relationship ID rId2 was not found in the file.

Anonymous
2015-09-21T02:14:12+00:00

AAHHH! I just upgraded to PowerPoint for Mac, Office 2016, and I'm getting this same error. I spent a whole week on a presentation that I'm doing to tomorrow and almost all of my images have disappeared. THIS IS TERRIBLE! I'm not sure what I'm going to do. 

'The image part with relationship ID rId2 was not found in the file'

Is there a fix for this?? Preferably before tomorrow morning? These are all images that I either created or pulled as screen shots. (All jpegs.) 

PLEASE HELP!

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Jim G 134.1K Reputation points MVP
    2016-11-12T15:59:40+00:00

    I noticed someone's install was out of date and let them know last July, which was two months before the article you refer to was written. The person I gave the advice to did not have up to date software when I provided that advice. Having the latest update is still a good idea even now, although the specific problem discussed in this Q&A thread remains unresolved as of today.

    Your link is the authoritative source as to when the image problem will be fixed.

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  2. Anonymous
    2016-11-12T10:42:10+00:00

    FYI, there IS an open issue at Microsoft about this: https://support.office.com/en-us/article/You-encounter-broken-images-and-an-rld2-or-rld3-error-ea7ea8cb-168e-4f25-acad-3a9e08fe09e9

    And the issue is specific to Power Point for Mac.

    here's the complete list of issues: https://support.office.com/en-us/article/Fixes-or-workarounds-for-recent-issues-in-PowerPoint-for-Mac-d0c5b280-a59c-407e-952e-f3583d1ca2ad?ui=en-US&rs=en-US&ad=US

    So all the "MVPs" might want to stop telling people to update their already up-to-date version. Maybe instead ask Microsoft what the status of the fix is?

    Because, seriously, 2 months for something THIS big is a joke.

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  3. Anonymous
    2016-11-04T15:53:21+00:00

    I'm sorry that doesn't help.

    The corrupted powerpoint file that had the issues was downloaded from dropbox to desktop.

    But yes, it is a serious problem that has been going on for years and they still haven't fixed it.

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  4. Anonymous
    2016-11-04T15:49:39+00:00

    Hi,

    Thank you for your response.  But, no, that does not help.

    We are working with Macs, on Google Drive, becuase this is a shared collaboration, designers and authors working on the same file. Also, the new Macs just dont have enough space (flash drive), you are forced to use shared drives or external ones. We have tried everything, but nothing works.

    I want to cry now, because I have started to replace the images from the beginning and all the cutting, cropping done, is also lost.  This is nothing short of a disaster for us. 

    Also, I agree with several people that THIS IS A VERY SERIOUS PROBLEM and the least Microsoft should do is warn people not to use shared drives and to only use the Documents folder, which is really stupid, this is the age of cloud and collaboration.  But at least if we had been warned, this would not have happened to us.

    Thank you!

    Truly

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