PowerPoint Mac 2016: The image part with relationship ID rId2 was not found in the file.

Anonymous
2015-09-21T02:14:12+00:00

AAHHH! I just upgraded to PowerPoint for Mac, Office 2016, and I'm getting this same error. I spent a whole week on a presentation that I'm doing to tomorrow and almost all of my images have disappeared. THIS IS TERRIBLE! I'm not sure what I'm going to do. 

'The image part with relationship ID rId2 was not found in the file'

Is there a fix for this?? Preferably before tomorrow morning? These are all images that I either created or pulled as screen shots. (All jpegs.) 

PLEASE HELP!

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author

62 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-02-17T17:35:04+00:00

    HI JMNiessen, 

    I am on the same boat as you. 

    I just checked and they are up-to-date on their software at version 15.18. 15.19 is not availble as an update yet.

    So, until that version comes out, whenever it comes out for Enterprise users, we are stuck with broken software.

    Was this answer helpful?

    100+ people found this answer helpful.
    0 comments
  2. Anonymous
    2015-11-16T02:17:06+00:00

    I've had this problem too.  I've actually had to stop using the product as I have no confidence that investing time in preparing a presentation will actually result in me having the presentation when I need it.  Absolutely ridiculous.  I have never known anything like this.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2016-02-02T20:02:27+00:00

    I have discovered that this happens when the image names have spaces or hyphens- use underscores only and the problem goes away. I had to share as this cost me hours of pain.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2015-12-03T17:55:08+00:00

    This is a helpful answer; however this is not a practical solution. 

    I use PC, windows 10 and I just encountered several files that are corrupted in this same manner in more than one Office program (ppt and word) and all my images are lost as well; apparently to davey jones' locker...? All places I had images now display the red x and an error message  "the image part with relationship to ID rID2 was not found in the file"

    I primarily use removable media and to have to move all files that I will be editing off my external hard drive onto the computer (to later move them back) is not efficient nor practical. 

    Does microsoft really provide no fix for this issue?!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments