This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hey all, SO, I am not a novice user by any means, and upgrade with each new Professional Office version. Since I upgraded to 2016, my envelopes will no longer print properly. When I feed them through, I get the address at the top of the envelope and the return address is cut off. If i print to a regular size piece of paper, it prints all the way to the left of the sheet. I have tried changing the alignment and changing back, manually designing a custom envelope size, I have uninstalled my printer and reinstalled, I have uninstalled office and reinstalled. Nothing is working. It's almost like there is a glitch that won't line the envelope up properly. It was working a few weeks ago the last one I printed before I upgraded. My temporary workaround is to go to my desktop and print from there as that still has word 2013. But that is not my main computer and is a real pain in the **** to do.
Has anyone else had this issue and found a fix? Microsoft only tells me that as I was able to install it, I can pay them $99.00 USD (As I am Canadian, this currently converts into approx $140) to fix the issue that they caused, after I paid for the software. That is just as bad as the computer hijackers they have these days. I'll hijack your computer and make you pay to get it back. Ridiculous.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was actually asking Bruno Boccara, but while you're here, what is happening when you try and print an envelope. Did you ever work out how to take a screen shot so that you can show what is happening?
So is it that all printers are the problem so Microsoft and never solved this issue?
I have tried all the feed options using two different computers and 3 different printers. I used plain paper to capture what is happening.
No matter what is selected the output prints to the bottom right of what would be the envelope. All tests run on a single sheet of paper and the output printed in the same place each time.
We need a Microsoft solution to the problem.
No matter what is selected the output prints to the bottom right of what would be the envelope. All tests run on a single sheet of paper and the output printed in the same place each time.
We need a Microsoft solution to the problem.
This is a scan of the size 10 envelope. Top line shows the edge (left edge) the address is in the incorrect area. This is after update of the Kyocera printer drivers as well as updating the Office suite
It's hard to tell anything from your screen shot - perhaps if you drew some lines just inside the edges of the envelope would help.
Is the
J'
C
P.O. BOX
B
intended to represent the delivery address?
Note that quite often the incorrect positioning of the address on an envelope can be caused by the printer having difficulty "picking up" the envelope so that it has not progressed as far through the printer as it should have when the address details are deposited on it.