Word 2016 envelope not printing to centre alignment

Anonymous
2015-11-24T04:05:37+00:00

Hey all, SO, I am not a novice user by any means, and upgrade with each new Professional Office version.  Since I upgraded to 2016, my envelopes will no longer print properly.  When I feed them through, I get the address at the top of the envelope and the return address is cut off.  If i print to a regular size piece of paper, it prints all the way to the left of the sheet.  I have tried changing the alignment and changing back, manually designing a custom envelope size, I have uninstalled my printer and reinstalled, I have uninstalled office and reinstalled.  Nothing is working.  It's almost like there is a glitch that won't line the envelope up properly.  It was working a few weeks ago the last one I printed before I upgraded.  My temporary workaround is to go to my desktop and print from there as that still has word 2013.  But that is not my main computer and is a real pain in the **** to do. 

Has anyone else had this issue and found a fix?  Microsoft only tells me that as I was able to install it, I can pay them $99.00 USD (As I am Canadian, this currently converts into approx $140) to fix the issue that they caused, after I paid for the software.  That is just as bad as the computer hijackers they have these days.  I'll hijack your computer and make you pay to get it back.  Ridiculous.

Microsoft 365 and Office | Word | For home | Windows

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2018-06-03T03:31:23+00:00

    If you click on Add to Document, does the Envelope that is added at the front of a document have the return address is the correct place?

    If not, if you send me a copy of the document with the envelope added to it, referencing this thread in the covering email message, I will investigate the issue.

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