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Hey all, SO, I am not a novice user by any means, and upgrade with each new Professional Office version. Since I upgraded to 2016, my envelopes will no longer print properly. When I feed them through, I get the address at the top of the envelope and the return address is cut off. If i print to a regular size piece of paper, it prints all the way to the left of the sheet. I have tried changing the alignment and changing back, manually designing a custom envelope size, I have uninstalled my printer and reinstalled, I have uninstalled office and reinstalled. Nothing is working. It's almost like there is a glitch that won't line the envelope up properly. It was working a few weeks ago the last one I printed before I upgraded. My temporary workaround is to go to my desktop and print from there as that still has word 2013. But that is not my main computer and is a real pain in the **** to do.
Has anyone else had this issue and found a fix? Microsoft only tells me that as I was able to install it, I can pay them $99.00 USD (As I am Canadian, this currently converts into approx $140) to fix the issue that they caused, after I paid for the software. That is just as bad as the computer hijackers they have these days. I'll hijack your computer and make you pay to get it back. Ridiculous.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
michelelioe,
Where are you changing Printing Preferences? I don't see that in Word for Mac or in my Mac print preferences.
Hello,
I was having the same problem as well and realized that the fix is to actually change the printing settings for your printer.
Go to your Printing Preferrences and change the "scaling" setting under the Advanced Settings. I had recently changed mine to "Fit to Paper Size" which caused this problem so I changed it back to "Off" which fixed the problem.
Then why has my printer been working just fine until recently? My printer didn't change. Oh, and if that was a problem, why wouldn't it also be a problem with printing from Google Documents? Something is wrong somewhere and I don't have the technical knowledge to know how to fix it. All I know is I want it to work correctly.
Thanks for the prompt response Doug.
However this explanation would make sense if it was an issue with a single line of printers ot even a single manufacturer but this is clearly a problem with a range of printers. Therefore something seems to be wrong at a higher level than the printer manufacturer.
Word has a facility under Mailings>Envelopes and Labels>Envelopes>Options>Printing Options that allows you to change the way in which Word will format the layout of the text for an Envelope to suit the printer that you are using.
The fact that the way in which Word defaults to a layout that does not suit your particular printer is because the printer manufacturer has not included the necessary information in the printer driver, for which the printer manufacturer is responsible.