Word 2016 envelope not printing to centre alignment

Anonymous
2015-11-24T04:05:37+00:00

Hey all, SO, I am not a novice user by any means, and upgrade with each new Professional Office version.  Since I upgraded to 2016, my envelopes will no longer print properly.  When I feed them through, I get the address at the top of the envelope and the return address is cut off.  If i print to a regular size piece of paper, it prints all the way to the left of the sheet.  I have tried changing the alignment and changing back, manually designing a custom envelope size, I have uninstalled my printer and reinstalled, I have uninstalled office and reinstalled.  Nothing is working.  It's almost like there is a glitch that won't line the envelope up properly.  It was working a few weeks ago the last one I printed before I upgraded.  My temporary workaround is to go to my desktop and print from there as that still has word 2013.  But that is not my main computer and is a real pain in the **** to do. 

Has anyone else had this issue and found a fix?  Microsoft only tells me that as I was able to install it, I can pay them $99.00 USD (As I am Canadian, this currently converts into approx $140) to fix the issue that they caused, after I paid for the software.  That is just as bad as the computer hijackers they have these days.  I'll hijack your computer and make you pay to get it back.  Ridiculous.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-11-25T00:21:29+00:00

    Ha ha.  I like where your mind is going, unfortunately, mine already went there.  I have a smart printer and have to adjust the feed guides to ensure it feeds straight.  When I do as you suggested, my printer recognizes that I am feeding an envelope in the centre and overrides it to centre feed, which prints the to address at the top or the envelope, leaving out the return address.  When I tried and kept the feed guides the same size as a full sheet of paper, it recognizes that the envelope is in the wrong spot and changes it to a right feed setting.  The ONLY way I can get it printing properly in any position is to tape the envelope to a sheet of paper on the far left and set the feed alignment to centre.  However, this is not a solution, is very time consuming and wrecks my envelopes and wastes tape.

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-11-24T22:55:11+00:00

    So, if you use the right side feed alignment in the Envelope>Options>Print Options dialog and feed the envelope into the printer in the central position, what do you get?

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  3. Anonymous
    2015-11-24T14:43:42+00:00

    Tried that in the first few minutes of troubleshooting and when I reinstalled the printers, I reinstalled the print drivers as well.  When I change the feed alignment to the right side, a full sheet of paper prints in the centre lined perfectly.

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-11-24T08:13:52+00:00

    When printing to a regular size sheet of paper, is that any difference in the output when you make changes to the Envelope>Options>Print Options settings?

    If it doesn't make any difference, then I would suggest that it is a problem with the Printer Driver as modifying that setting here definitely makes the expected changes to the position of the text on the paper here.

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  5. Anonymous
    2015-11-24T04:53:20+00:00

    Thanks for your response, but the obvious does not work.  I am an advanced user and spent over 3 hours on this, as well as had my computer guy here for an hour today.  When center feed is selected, it prints as though it is right feed.

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