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Hey all, SO, I am not a novice user by any means, and upgrade with each new Professional Office version. Since I upgraded to 2016, my envelopes will no longer print properly. When I feed them through, I get the address at the top of the envelope and the return address is cut off. If i print to a regular size piece of paper, it prints all the way to the left of the sheet. I have tried changing the alignment and changing back, manually designing a custom envelope size, I have uninstalled my printer and reinstalled, I have uninstalled office and reinstalled. Nothing is working. It's almost like there is a glitch that won't line the envelope up properly. It was working a few weeks ago the last one I printed before I upgraded. My temporary workaround is to go to my desktop and print from there as that still has word 2013. But that is not my main computer and is a real pain in the **** to do.
Has anyone else had this issue and found a fix? Microsoft only tells me that as I was able to install it, I can pay them $99.00 USD (As I am Canadian, this currently converts into approx $140) to fix the issue that they caused, after I paid for the software. That is just as bad as the computer hijackers they have these days. I'll hijack your computer and make you pay to get it back. Ridiculous.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
When the selection is in the Envelope, the status bar at the bottom of the screen displays Page 0
Also, if you were to add a Page number field to the Envelope, you would see that it displays 0 as the page number.
This is what did it for me. Apparently even though Word says the first page/envlope page is Page 1 everywhere else in the program, when printing it's actually Page 0.
To print an envelope that is attached to a document, tell the printer to print either p0 or s1
The envelope will be Page 0 of the document and it is in Section 1.
Dear Mr. Robbins,
Until the upgrade 16.0.6568.2025 to Office 365 last week I was able to print envelopes that are attached to documents by placing the cursor anywhere within the envelope text and specifying printing the current page. After that upgrade, I can only get the envelope to print with the proper envelope layout by selecting all of the envelope text, and printing the selection. If I try the original method only the recipient's address prints perpendicular the envelope. I tried all the suggestions on the pages starting at http://answers.microsoft.com/en-us/office/forum/office_2016-word/cant-print-envelopes-in-word-2016/dad9bd27-0aca-428e-b0b3-82e6058f047e?page=1 and none were successful. In fact, my computer wouldn't accept the changes you suggested and restored the defaults in every case. This is not a problem with the printer, an Epson-850 series that I purchased at the end of 2014, as it worked perfectly until Microsoft upgraded Office 365. By the way, yesterday I downloaded the latest Epson driver for my printer and it didn't change the way it printed envelopes. Just today I installed another Office 365 update, 16.0.6568.2036 and it did not correct the problem. I can use the work-around that I discovered, but I think that Microsoft should fix the problem which the upgrades caused me and the rest of the customers who reported their various problems. When a printer works correctly until a Microsoft update is installed I think that the source of the problem is clear.
Have you tried changing the Feed Method on the Printing Options tab of the Envelope Options dialog.
If you just print onto a sheet of paper, where on that paper does the return address and address appear when compared to the images in the Feed Method options?
What make of Printer are you using? What version of Windows and what version of Office?