Office 2016 uninstalls my Visio 2013

Anonymous
2015-09-23T05:20:30+00:00

So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!

Microsoft 365 and Office | Access | For home | Windows

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Anonymous
2015-09-24T23:09:57+00:00

Hi All,

We are reaching out to individuals on the thread through Private Messages with guidance on their issue.

For others facing the same problem please get back to us.

Thank you.

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  1. Anonymous
    2016-10-30T06:44:36+00:00

    Open question to any "Softie" ...

    I just went to the Offer pages:

    https://support.office.com/en-us/article/Special-offer-for-customers-with-Office-2016-and-Office-2013-standalone-applications-c32e3cad-e935-4163-a44f-50d896e10bbc

    https://support.office.com/en-us/article/-We-need-to-remove-some-older-apps-error-a225347f-e102-4ea6-9796-5d1ac5220c3b

    And found a couple of interesting changes ...

    The "offer" has been extended, sorta, for the third time to "Feb 2017".

    "For Deferred Channel customers, this offer expires in February 2017. "

    Uh ... WHEN in Feb 2017 does the offer end? Updates are staged ...

    Then comes the really puzzling statement:

    "For Current Channel and First Release for Deferred Channel customers, this offer is no longer needed."

    Not needed, WHY NOT?!!

    What does that mean, EXACTLY?  Does it mean that one or both of the artificial marketing restrictions have been removed:

    • Visio/Project cannot install alongside "consumer" licenses
    • Visio/Project CTR cannot install alongside MSI installations

    Please update the articles to reflect the answer

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  2. Anonymous
    2016-12-02T21:22:39+00:00

    I installed O365 for Business E5 a few weeks ago (along with Skype for Business PSTN Intl Calling) and it forced me to remove Visio 2013.  I have my original Visio 2013 disk and license, but am prevented from reinstalling it by an error message saying my Office is newer than what I'm trying to install (Visio 2013?).  I'm a business owner with 5 of these combined license packages and am about to increase to 17 combined license packages where removal of Visio 2013 from all of the machines is a barrier, so I need to resolve or change plans quickly.  Please provide instructions.

    David

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  3. Anonymous
    2016-12-03T05:06:07+00:00

    https://technet.microsoft.com/library/mt712177%28v=office.16%29.aspx?f=255&MSPPError=-2147217396

    "In theory" you should now be able to do that as long as your visio installer file is a MSI install, not a CTR install.  If it isn't you are going to have find one, contact MS Support?

    You can also try logging in to the MyAccount  equivalent for business: https://portal.office.com

    On the MyAccount / consumer side you can get "downgrade" installation files. I don't have a business account so I can't check if you have something similar on the business side, but it would be worth looking around.

    Here are some links on how it works on the consumer side in MyAccount

    How do I use the Office 365/2016 offline installer? Downgrade to Office 2013 - DownGrade - Down Grade - Back out

    https://support.office.com/en-us/article/How-do-I-use-the-Office-2016-offline-installer-f0a85fe7-118f-41cb-a791-d59cef96ad1c Offline installer

    Looking for help with a one-time purchase of Office 2013 or Office 2016?: Download the install files for a one-time purchase of Office 2013 or Office 2016

    http://answers.microsoft.com/en-us/office/wiki/office\_365hp-office\_install/retrograde-upgrade-office-3652016-to-2013-download/fbdf55d9-9b62-4ac0-95af-56a9f848c2b2

    • installer options, including downgrade

    https://support.office.com/en-US/article/How-do-I-reinstall-Office-2013-after-an-Office-2016-upgrade-a6ca92f4-cbb4-4609-9fdb-f8d3dd6812f3 How do I reinstall Office 2013 after an Office 2016 upgrade?

    http://www.slipstick.com/outlook/office-365-office-2016downgrade-rights/ Downgrade Office 365/2016 to Office 2013

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  4. Anonymous
    2017-02-02T19:20:49+00:00

    I am having the same issue and I need to keep Visio at version 2013 for contractual deliveries.

    How can I get it installed on a Win 7 box running Microsoft Office Home & Business 2016?

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