Office 2016 uninstalls my Visio 2013

Anonymous
2015-09-23T05:20:30+00:00

So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!

Microsoft 365 and Office | Access | For home | Windows

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Anonymous
2015-09-24T23:09:57+00:00

Hi All,

We are reaching out to individuals on the thread through Private Messages with guidance on their issue.

For others facing the same problem please get back to us.

Thank you.

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  1. Anonymous
    2016-03-01T22:16:49+00:00

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  2. Anonymous
    2016-03-02T19:04:51+00:00

    Hi I have:

    Office 365Pro 2016 installed on my Win10 computer.

    Project 2013 Pro on windows installation disk from dreamspark with product key.

    Please advise on fastest process to receive an upgrade key to Project 2016

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  3. Anonymous
    2016-03-04T18:15:14+00:00

    How to contact microsoft about this issue.  I spent 2 hours on the phone with them this morning and passed around to 4 different people and they all gave me the same repsonse that their is no upgrade path?

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  4. Anonymous
    2016-03-04T19:08:59+00:00

    This is what I referred them to.

    I got stuck in that loop also and it took me about 3 hours of educating the Microsoft support people but I eventually got it done...

    https://support.office.com/en-us/article/Special-offer-for-customers-with-Office-2016-and-Office-2013-standalone-applications-c32e3cad-e935-4163-a44f-50d896e10bbc

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