Office 2016 uninstalls my Visio 2013

Anonymous
2015-09-23T05:20:30+00:00

So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!

Microsoft 365 and Office | Access | For home | Windows

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Anonymous
2015-09-24T23:09:57+00:00

Hi All,

We are reaching out to individuals on the thread through Private Messages with guidance on their issue.

For others facing the same problem please get back to us.

Thank you.

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  1. Anonymous
    2016-01-01T05:45:40+00:00

    I did not have any issues upgrading to the new Office. I originally had Office Professional Plus 2013 as well as Visio Professional 2013 installed on my computer. I uninstalled the Office program and then did a 'repair' of my Visio Professional program in 'Programs and Features' of the Control Panel. I then installed Office Professional Plus 2016. Both programs work perfectly.

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  2. Anonymous
    2016-01-07T19:02:14+00:00

    Give it up. I went through the same issue and 3 calls to MS support with no results. I bought my Visio and one month later upgraded and it was useless. $300 down the drain! I will not throw good money after bad so I have moved to Lucid Charts. Cheaper and more user friendly; They actually care about their customers. MS is loosing the desktop market to all these mobile devices and hopes to make money by hurting their customer based (there is a strong term for what they are doing). The product folks must be in a bubble because there are other product solutions in the market.

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  3. Anonymous
    2016-01-10T20:07:34+00:00

    Hi Maxwell, I am also having this error on my new laptop with windows 10. my old laptop had vision 2013 and office 2007 on Windows 7.

    I re-installed office 2007 home w/o problems but when I installed Visio 2013 standard it gives me this error "The operating system is not presently configured to run this application" when I start Visio.

    How can I get this resolved w/o buying a new upgrade.

    Thanks

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  4. Anonymous
    2016-01-10T22:43:53+00:00

    "Upgrading" will not fix this problem for you!

    “The operating system is not presently configured to run this application.”

    http://answers.microsoft.com/en-us/office/forum/office\_2007-office\_install/the-operating-system-is-not-presently-configured/9a07e1b2-d7f7-4700-a810-015fefccb222

    Answer - Do a thorough uninstall, using method 2 in 290301 (or appropriate KB article), then re-install.

    Since you are having the problem with Visio, do as thorough an uninstall of Visio as you can.  Either manually, or by using an uninstall tool.

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