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So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!
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Hi All,
We are reaching out to individuals on the thread through Private Messages with guidance on their issue.
For others facing the same problem please get back to us.
Thank you.
I've now spent over 7 hours on the phone and through online chat. This is farcical, why on earth MS would admit to the problem, offer a free upgrade but not inform any member of their support staff how to deal with it is beyond me.
Ive been passed to commercial support, who say "yep, we know all about this... You need to speak to the Answer Desk account & billing dept" for the whole sorry saga to start over.
I got as far as giving my product key, then "oh, we can't do this" we'll send an email. I got an email saying it would take 24-48 hours to locate the account Visio is activated against (it's standalone, activated with a product key, so don't think it'll show anywhere!) - it's now been well over 48 hours and nothing.
Its the the stupid things like this that make you realise how backwards MS are in their customer service, and what generates bad will. This is where Apple win time and time again.
Windows 10 and Office 2016 are great products, all we really want is to be able to claim the upgrades we are entitled to - I simply can't understand why this is such a big problem.
I've now spent over 7 hours on the phone and through online chat. This is farcical, why on earth MS would admit to the problem, offer a free upgrade but not inform any member of their support staff how to deal with it is beyond me.
Ive been passed to commercial support, who say "yep, we know all about this... You need to speak to the Answer Desk account & billing dept" for the whole sorry saga to start over.
I got as far as giving my product key, then "oh, we can't do this" we'll send an email. I got an email saying it would take 24-48 hours to locate the account Visio is activated against (it's standalone, activated with a product key, so don't think it'll show anywhere!) - it's now been well over 48 hours and nothing.
Its the the stupid things like this that make you realise how backwards MS are in their customer service, and what generates bad will. This is where Apple win time and time again.
Windows 10 and Office 2016 are great products, all we really want is to be able to claim the upgrades we are entitled to - I simply can't understand why this is such a big problem.
You nailed it. Class action.if anyone wants to join, I'll see what my attorney suggests. We will probably get a check for 20.00 but, we have to hold companies accountable for long up to their upgrade and purchase offers.
Well, perseverance seems to be the key. On Saturday I received an email telling me they couldn't find my Visio 2013 registered anywhere (no great surprise) and asking if I could send a jpg of my proof of purchase and my product key - no problem there, and I sent them off.
Silence for 36 hours but then small miracle. I got an email saying click here for redemption of my software - FINALLY!! I then signed in to my office365 account, and there was a new tab alongside my Office 365 installs, simply saying "Office 2016" - Sure enough, clicking on here now gives me the option to install Visio 2016.
It's taken a while, but keep at it - they eventually do come good.
Well, perseverance seems to be the key. On Saturday I received an email telling me they couldn't find my Visio 2013 registered anywhere (no great surprise) and asking if I could send a jpg of my proof of purchase and my product key - no problem there, and I sent them off.
Silence for 36 hours but then small miracle. I got an email saying click here for redemption of my software - FINALLY!! I then signed in to my office365 account, and there was a new tab alongside my Office 365 installs, simply saying "Office 2016" - Sure enough, clicking on here now gives me the option to install Visio 2016.
It's taken a while, but keep at it - they eventually do come good.
What did you do to keep at it? Just keep calling the answer desk? I called from my cell phone last week and it was the first time in recent memory I used up all my minutes!