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So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We are reaching out to individuals on the thread through Private Messages with guidance on their issue.
For others facing the same problem please get back to us.
Thank you.
I have a paid subscription to Office 365 and, like so many others, a paid and licensed copy of Visio Pro 2013. Installing Office 2016 uninstalled Visio Pro 2013 and I need to use Video. That's it. If Maxwell Joseph is reading this, please contact me ASAP and I will give you my license key for Visio so that you can, I hope, set me up with a copy of Visio Pro 2016 as another person in this discussion string says you were able to do. While this problem never should have occurred in the first place, I will appreciate your quick response to resolve it.
David Basskin
Toronto, Canada
Hi Maxwell,
As with the others on this thread, I have a subscription to Office 365 and a perpetual licence for Visio 2013. I need to be able to use both products for my work. The link to the Answer Desk on "We need to remove some older apps" merely takes you to the Support portal. If you are lucky enough to track down the update to Office 2016 section, it refers you back to the "We need to remove some older apps" page, and so ad infinitum.
So, a simple question: what is Microsoft going to do to resolve this problem?
Steve
I clicked the link, as an Office 365 Home customer it tells me to go to the Answer Desk which then leads me to a phone number (800) 642-7676 which I am told to call. Why do I have to call a Phone Number to reinstall Visio 2013 and Project 2013 after I've installed Office 2016? That's not very smart.
Currently I'm awaiting for Visio 2016 and Project 2016 to go up for sale on HUP (which is where I purchased my 2013 versions) since the cost is very low. However until they are on HUP I've installed the trial versions of the 2016 software which is good for 60 days.
I hope within 60 days it is either on HUP or Microsoft has resolved the issue and I can install my 2013 versions.
I'm not calling a phone number to waste my time for something that shouldn't be broken. My time is more valuable than that.
You are lucky. Here in Australia, the link to the Answer Desk takes you to another portal where, if you enter "Office 2016", takes you back to the page that leads to the "We need to remove some older apps" page. An infinite loop! So far as I can ascertain, there is no way to find any telephone number. By the way, the phrase "Microsoft Support" is an oxymoron.
Unfortunately, that doesn't help with those who have rented licences for both, and may not be able to install the Visio 2016 version if there is no 2013 version left because it was deleted with the suite installation. See my post just before this one, where I detail the faulty Visio Pro 2016 upgrade installation process.
This needs a proper solution. It is not critical for me to upgrade either now, so I will wait, rather than waste time helping MS to iron out their problems.