Office 2016 uninstalls my Visio 2013

Anonymous
2015-09-23T05:20:30+00:00

So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!

Microsoft 365 and Office | Access | For home | Windows

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Anonymous
2015-09-24T23:09:57+00:00

Hi All,

We are reaching out to individuals on the thread through Private Messages with guidance on their issue.

For others facing the same problem please get back to us.

Thank you.

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  1. Anonymous
    2015-10-31T02:51:06+00:00

    Same problem.  I contacted 4 support links.  I called, spent 15 minutes with a support representative, then was transferred to a dial tone.  Everyone was convinced the next person could fix it.  This is being very poorly managed by Microsoft (as stated many times already.)  I would really appreciate some help with this.  Thanks.

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  2. Anonymous
    2015-10-30T18:33:23+00:00

    Hi All,

    We are reaching out to individuals on the thread through Private Messages with guidance on their issue.

    For others facing the same problem please get back to us.

    Thank you.

    Maxwell, could you monitor this related question thread also:

    https://answers.microsoft.com/en-us/office/forum/office\_2016-project/incompatibility-between-project-2013-and-office/c421313e-a872-4754-bdfb-5a052bdc23cd?page=2&msgId=7e3c3036-6dab-4c42-8371-f60287c81173

    Thanks.

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  3. Anonymous
    2015-10-29T19:27:53+00:00

    I'm also getting this message to remove Visio 2013 and Project 2013 before I can install Office 2016 - I've got Professional Plus through the home use program.

    I've had 3 online chats with Accounts and Billing, twice I got disconnected - both times I was told they had to check my serial numbers and it would take 5 minutes and they just disappeared and the third one told me because it was Professional Plus I wasn't eligible for the upgrade.

    So now I've got a copy of Office 2016 I'm unwilling to install because I use Project and Visio......

    Any help welcome.....

    Neil

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  4. Anonymous
    2015-10-28T08:30:23+00:00

    hi all,

    I have read the posts on this thread, my specific situation looks a bit different from the issues described here.

    Would like to know if anyone recognizes this situation, and possibly has a solution for it.

    I have installed Office 2013 Home and Business on my laptop, and recently bought Visio 2016 pro.

    When installing Visio I get the message that the older Office applications need to be de-installed. If I continue the whole Office 2013 suite is removed and Visio is installed.

    I got back to the old situation by de-installing Visio and re-installing Office 2013, but the obvious consequence is that I can't run Visio.

    What to do best in this situation?

    kind regards, Henk

    Hi Henk,

    If your office is stand-alone, contact Microsoft via Accounts & Billing-chat. This is is the best way as they can see your account as you will be logged in to your online account.

    They can tell you straight away if you qualify for an upgrade to Office 2016.

    If your office is a subscription, simply login and upgrade.

    2013 products are not compatible with any 2016 product.

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