This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!
A family of Microsoft relational database management systems designed for ease of use.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We are reaching out to individuals on the thread through Private Messages with guidance on their issue.
For others facing the same problem please get back to us.
Thank you.
Hi Maxwell, I have just installed office 365/2016 and I have having this issue with Visio 2013. Any guidance is appreciated.
I am sorry to say the only "fix" is to contact MS Support. MS has announced a free upgrade from Office 2013 to 2016. The problem is they forgot to mention it to the people working on the support lines. So you can expect to spend MANY hours on the phone trying to find someone who is willing to help you. You can also expect to be hung up on more than once ...
You have my condolences, and I wish you good luck ...
Special offer for customers with Office 2016 and Office 2013 standalone applications - Free Upgrade
<SNIP>
Office 2016 and standalone Office 2013 applications (purchased separately via a retailer and not part of a suite of applications) cannot be installed on the same device. To resolve this issue, you’ll need to upgrade your standalone applications to the Office 2016 version of the products. Please contact the Microsoft Answer Desk to obtain a free upgrade for your qualifying standalone applications.
This offer is subject to the following terms and conditions:
</SNIP>
Yay..today they finally sent me my link to Visio and Project 2016.
You do have to persevere. It took me about ten tries over 5 days with the answer desk online chat before they escalated it. Within 48 hrs they called and emailed me the links.
</snip>
Hi,
I have a client of which he purchased a PC with office 2013 and a Visio 2016 as the 2013 version of Visio is discontinued . What can can i suggest to Install the 2 programs ?
Hi All,
We are reaching out to individuals on the thread through Private Messages with guidance on their issue.
For others facing the same problem please get back to us.
Thank you.
I k\hear that you are eligible for free upgraded to Visio 2016 and project 2016 Why wasn’t I told that on action support or the Microsoft store. I want my Visio and project back!!