Office 2016 uninstalls my Visio 2013

Anonymous
2015-09-23T05:20:30+00:00

So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!

Microsoft 365 and Office | Access | For home | Windows

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Anonymous
2015-09-24T23:09:57+00:00

Hi All,

We are reaching out to individuals on the thread through Private Messages with guidance on their issue.

For others facing the same problem please get back to us.

Thank you.

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  1. Anonymous
    2016-02-04T15:16:30+00:00

    Multiple versions cannot, or will not, be installed on the same computer?  I simply do not understand what is being accomplished here but the fact that we all should AVOID purchasing ANY Microsoft product from a store, as it might suddenly be declared incompatible and you lose the investment.  I SHOULD be able to use Visio 2013 in the year 2113 if it does what I need it to - is there not enough room on my Hard Drive?  Checking.  Yes, there is enough room.

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  2. Anonymous
    2016-02-03T18:35:09+00:00

    Maxwell,

    Hopefully you're still able to assist with this as your mentioned in your previous post. 

    We are also facing a similar issues. We have purchase a new version of Office 2016 for our computer and it's not allow us to install Publisher 2013. 

    Please let me know how we should proceed.

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  3. Anonymous
    2016-01-25T03:42:00+00:00

    I got my "free" upgrade today.  I'm thankful it all worked out. But as you mentioned, you need to have your product key associated with your Microsoft account.

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  4. Anonymous
    2016-01-24T23:06:02+00:00

    Computer Haiku

    Yesterday it worked.

    Today it is not working.

    Windows is like that.

    It is MS marketing run amuk.

    When Office 365/2016 went GA, MS "snuck in" one more 'improvement'.  The installer now requires that all older versions of Office be removed.  With CTR it is BS, but there you go.  Eventually, MS recognized that this would be a problem for some people. So they came up with a "free upgrade" offer.  You are lucky, you qualify. 

    Sorry, you will have to contact MS Support to get them to give you this upgrade.  If things continue as they have in the past, finding someone at MS Support who has a clue about this will be a battle. Just keep asking to be transferred until you find someone who will do it for you. 

    Here are links to the MS announcement of the offer:

    Special offer for customers with Office 2016 and Office 2013 standalone applications - Free Upgrade

    https://support.office.com/en-us/article/Special-offer-for-customers-with-Office-2016-and-Office-2013-standalone-applications-c32e3cad-e935-4163-a44f-50d896e10bbc

    https://support.office.com/en-us/article/-We-need-to-remove-some-older-apps-error-a225347f-e102-4ea6-9796-5d1ac5220c3b

    <SNIP>

    Office 2016 and standalone Office 2013 applications (purchased separately via a retailer and not part of a suite of applications) cannot be installed on the same device. To resolve this issue, you’ll need to upgrade your standalone applications to the Office 2016 version of the products. Please contact the Microsoft Answer Desk to obtain a free upgrade for your qualifying standalone applications.

    This offer is subject to the following terms and conditions:

    ·      Offer expires June 30, 2016.

    </SNIP>

    <snip https://answers.microsoft.com/en-us/office/forum/office_365hp-visio/office-2016-uninstalls-my-visio-2013/11954b21-d1bd-42ce-82b2-d3178ae00ca6 >

    Yay..today they finally sent me my link to Visio and Project 2016.

    You do have to persevere. It took me about ten tries over 5 days with the answer desk online chat before they escalated it. Within 48 hrs they called and emailed me the links.

    </snip>

    <snip>

    I tried SEVEN times, and every representative had a different approach and response.  I finally got someone who "escalated" the issue.  After some e-mail interaction I actually got a call back from someone who knew what they were doing, and got my Visio 2016 license set up. 

    To add your Visio 2013 product key to your account: https://setup.office.com/ (this is the step the representatives don't seem to know)

    To check Product Keys associated with Microsoft Account:

    office.com/myaccount (https://stores.office.com/myaccount/home.aspx)

    </snip>

    https://www.youtube.com/watch?v=tbfIHR_52do At the 32 minute point of this video they BRAG about being able to do a side-by-side installation of CTR 2013 beside 2010.  The new limit in the CTR 2016 installer is “artificial”.  CTR technology is supposed to isolate the programs inside of the CTR from those outside!  2016 CTR has broken this feature!

    https://www.youtube.com/watch?v=TNHyHnedY4E - At the 3 minute point of this video he shows the XML required to add Visio and Project to a Pro Plus 365 2016 CTR installation he is customizing

    **A BIG problem is if you don't have your software associated with a Microsoft account.  If you installed 2013 using a product key, they absolutely can't help you.**You need to have your product key associated with your Microsoft account.

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