Word 2016 hangs when opening a document based on a template

Anonymous
2015-10-04T11:47:18+00:00

I store my documents in:

OneDrive\Shared Documents\Business

and my templates in

OneDrive\Shared Documents\Templates

As I've done for over a year.

All worked fine in Office / Word 2013

Word 2016 will hang if I try and open a document that is based on a template.

The templates are available.

I've tried renaming the templates and removing spaces in the names but that didn't help.

If I remove the template the document will open and show as based on Normal.dotx.

All templates and documents use the new 2016 file format and are saved as .dotx.

Please note:

I'd rather you didn't reply to this issue if you haven't actually experienced this problem or if you haven't actually tried the fix you propose.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-12-10T03:49:33+00:00

    When a template is stored in a OneDrive folder, and a document is based on that template, Word tries to read/access the template file. If Word can't reach the online storage, it hangs. For me, this happens frequently with OneDrive for Business.

    If you disconnect from the internet, Word seems to have no problem using the locally stored copy of the template and the document opens smoothly.  Obviously this is a very cumbersome work around.  It may be the problem is actually OneDrive rather than Word.

    I am a lawyer and don't have time to fool around every time with this issue every time I need to open a document. I am going to experiment with storing my templates on DropBox.  If that works, I will drop OneDrive for Business like a hot potato.

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  2. Anonymous
    2015-12-23T09:15:01+00:00

    Templates work with Dropbox without any problem.

    I'm not waiting Microsoft to fix this issue, I'm moving my files to Dropbox.

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  3. Anonymous
    2016-01-05T19:15:40+00:00

    This problem seems to have been sorted now? I can open all template-based documents just fine. Have others noticed the same?

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  4. Anonymous
    2016-01-07T22:11:40+00:00

    JNobel you're right. Apparently Microsoft sorted this out -I guess they did it last night as I encountered log-in problems all around their online services.

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  5. Anonymous
    2016-01-14T14:41:12+00:00

    Hi,

    Which versions of Office 2016 are you using?

    I have OneDrive for Business and Word 2016 (Version 16.0.6001.1043).

    With this version the problem remains the same.

    Regards,

    Christian

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