Word 2016 hangs when opening a document based on a template

Anonymous
2015-10-04T11:47:18+00:00

I store my documents in:

OneDrive\Shared Documents\Business

and my templates in

OneDrive\Shared Documents\Templates

As I've done for over a year.

All worked fine in Office / Word 2013

Word 2016 will hang if I try and open a document that is based on a template.

The templates are available.

I've tried renaming the templates and removing spaces in the names but that didn't help.

If I remove the template the document will open and show as based on Normal.dotx.

All templates and documents use the new 2016 file format and are saved as .dotx.

Please note:

I'd rather you didn't reply to this issue if you haven't actually experienced this problem or if you haven't actually tried the fix you propose.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-11-15T21:30:40+00:00

    It seems like last update fixed my issue (rel 16.0.6001.1038).

    Did it do the same for yours?

    Yes! After the latest Windows 10 update, the problem of hanging while opening Word or Excel documents has resolved.

    No, the problem has not been resolved.  I must have opened a document from my own OneDrive (which works fine) and was too excited to notice.  Opening an Excel or Word document from OneDrive accounts shared with me (my boss's, for example) still results in the program hanging. Apologies.

    Just adding that opening files saved in Dropbox works properly.  Word opens promptly without hanging.  So, I would have to agree with other posters that it seems like an authentication problem.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-11-16T09:38:37+00:00

    Same problem.

    Redirecting Templates folder to non-onedrive folder does not solve the problem...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-11-20T22:03:35+00:00

    Same problem here... using the workaround (open the dotx first then the docx) seems to work.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-11-26T14:00:42+00:00

    I'll add another +1 to this thread.

    I had been holding off updating to 2016 but did it this week and ran into this issue today.

    Files opened from O365 SharePoint sites sync'd with OneDrive for business won't open when based on templates that reside in said site/sync'd folder.

    Opening the template first and then opening the document does however work (but really not a long term workaround).

    SB

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-12-02T00:09:32+00:00

    Same problem, although I have found that the files open on Word Online viewer. Is not "great" but at least it helps.

    None of the fixes mentioned works for me. I feel this happens when the file tries to locate the template and it just can't find it. The fix should be a some sort of way of extracting the part of the code where it instructs Word to open the template...

    REALLY need this fix! Is killing my productivity.

    Was this answer helpful?

    0 comments