Word 2016 hangs when opening a document based on a template

Anonymous
2015-10-04T11:47:18+00:00

I store my documents in:

OneDrive\Shared Documents\Business

and my templates in

OneDrive\Shared Documents\Templates

As I've done for over a year.

All worked fine in Office / Word 2013

Word 2016 will hang if I try and open a document that is based on a template.

The templates are available.

I've tried renaming the templates and removing spaces in the names but that didn't help.

If I remove the template the document will open and show as based on Normal.dotx.

All templates and documents use the new 2016 file format and are saved as .dotx.

Please note:

I'd rather you didn't reply to this issue if you haven't actually experienced this problem or if you haven't actually tried the fix you propose.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-11-11T12:03:00+00:00

    Just updated to the latest version and I've still the same problem.

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  2. Anonymous
    2015-11-11T22:56:31+00:00

    It seems like last update fixed my issue (rel 16.0.6001.1038).

    Did it do the same for yours?

    Yes! After the latest Windows 10 update, the problem of hanging while opening Word or Excel documents has resolved.

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  3. Anonymous
    2015-11-12T08:44:37+00:00

    Unfortunately it made no difference here. Latest update Windows 10

    Latest update Office 2016 (16.0.6001.1038)

    Various restarts.

    Tried files on OneDrive as well as local disk.

    No luck at all... still the same issue.

    Please keep looking into this issue, it's very annoying, hundreds of our documents are affected!

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  4. Anonymous
    2015-11-12T10:05:30+00:00

    Yes, I confirm the same on Windows 7, latest update.

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