Word 2016 hangs when opening a document based on a template

Anonymous
2015-10-04T11:47:18+00:00

I store my documents in:

OneDrive\Shared Documents\Business

and my templates in

OneDrive\Shared Documents\Templates

As I've done for over a year.

All worked fine in Office / Word 2013

Word 2016 will hang if I try and open a document that is based on a template.

The templates are available.

I've tried renaming the templates and removing spaces in the names but that didn't help.

If I remove the template the document will open and show as based on Normal.dotx.

All templates and documents use the new 2016 file format and are saved as .dotx.

Please note:

I'd rather you didn't reply to this issue if you haven't actually experienced this problem or if you haven't actually tried the fix you propose.

Microsoft 365 and Office | Word | For home | Windows

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  1. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2016-10-31T21:12:12+00:00

    The Templates and Add-Ins dialog box lets you do the following:

    • Load a template into memory so that its building blocks, key assignments and macros are available to all documents. Such a template is often referred to as a Startup add-in (or global template).
    • Change which template is attached to the current document.

    There is an important distinction between these two actions. Normally, you want specific templates to be loaded as add-ins (and you do that by putting these templates in Word's Startup folder). Most templates should be attached to specific documents.

    Documents that do not need a specific template should have the Normal template attached to them.

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  2. Anonymous
    2017-05-02T13:54:49+00:00

    In your OneDrive Application => settings => untick

    • Use Office to Sync Files
    • Use Office 2016 to sync files that I open

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    5 people found this answer helpful.
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  3. Anonymous
    2017-09-18T03:55:25+00:00

    Thank you, Yves!

    This allows me to work-around the issue.

    I had to go to File -> Options -> Customize Ribbon, then select 'Developer' on the right hand side to show the Developer tab first before I could use your advice, but that's worked great now that I've done that.

    Such a frustrating issue, though and still outstanding in Windows 10 build 1511 10586.1106 and Office 2016 MSO version 16.0.4549.1000 32-bit.

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