Word 2016 hangs when opening a document based on a template

Anonymous
2015-10-04T11:47:18+00:00

I store my documents in:

OneDrive\Shared Documents\Business

and my templates in

OneDrive\Shared Documents\Templates

As I've done for over a year.

All worked fine in Office / Word 2013

Word 2016 will hang if I try and open a document that is based on a template.

The templates are available.

I've tried renaming the templates and removing spaces in the names but that didn't help.

If I remove the template the document will open and show as based on Normal.dotx.

All templates and documents use the new 2016 file format and are saved as .dotx.

Please note:

I'd rather you didn't reply to this issue if you haven't actually experienced this problem or if you haven't actually tried the fix you propose.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2016-06-02T19:06:17+00:00

    Hi Stephen - sorry you had problems with networked templates - if you have time can you share your Word version and the name of the template?

    Thanks...pc

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  2. Anonymous
    2016-05-30T12:02:05+00:00

    So here's how I worked around the issue.

    Copy all my Word dotx templates to a local location on the PC

    Opened the template from Word.

    Once template is open, the document will open

    Click on the Developer tab (as explained by Stefan) and changed template to point to the local version of the template.

    Resave document.

    All good!

    Painful but we can move on. Thanks to the posted suggestions

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  3. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2016-05-30T11:57:58+00:00

    Thanks for the follow-up.

    Did you check which template was listed in the Templates and Add-Ins dialog box for the affected document(s)?

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  4. Anonymous
    2016-05-30T11:55:57+00:00

    Thanks Stefan.

    The template is where it's always been and it's not a network issue, because there's a local copy sitting on the PC.

    Definitely seems to be a OneDrive/SharePoint issue. Not sure why it's only just started though.

    Stay tuned.

    Cheers

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  5. Anonymous
    2016-05-30T11:54:17+00:00

    Thanks Marc,

    We've had our templates on a SharePoint shared team site folder for a while without any problems.

    Issue has just surfaced. Tonight I moved all templates to a local (non OneDrive/SharePoint) folder and the problem remains for existing documents created in the past few days.

    Will keep trying new things.

    Can't tell you how fed up we are with OneDrive for Business. Biggest piece of $*%( software I've ever encountered from Microsoft and I used to work there. I even used Groove before it was acquired by MS. Absolute joke they can't get it right.

    Cheers

    Stephen

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