Word 2016 hangs when opening a document based on a template

Anonymous
2015-10-04T11:47:18+00:00

I store my documents in:

OneDrive\Shared Documents\Business

and my templates in

OneDrive\Shared Documents\Templates

As I've done for over a year.

All worked fine in Office / Word 2013

Word 2016 will hang if I try and open a document that is based on a template.

The templates are available.

I've tried renaming the templates and removing spaces in the names but that didn't help.

If I remove the template the document will open and show as based on Normal.dotx.

All templates and documents use the new 2016 file format and are saved as .dotx.

Please note:

I'd rather you didn't reply to this issue if you haven't actually experienced this problem or if you haven't actually tried the fix you propose.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-10-12T11:46:05+00:00

    Glad to hear that, Patrick.

    Thanks for letting us know.

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  2. Anonymous
    2015-10-10T00:00:34+00:00

    Nice job on the workaround Don.

    The good news is that we have identified the problem and a fix is working its way out through the release system - it will take a while to make it through the release pipe (we don't want to make things worse) so bear with us for a little longer.

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  3. Anonymous
    2015-10-09T13:50:34+00:00

    Hi,

    Facing exact same issue with Word 2016 documents created based on template stored on OneDrive.

    There was similar issue for Word 2013 described here - https://community.office365.com/en-us/f/154/t/349132. 

    Last comment from MS guy suggested to tweak some Trust Center settings. That didn't help in my case.

    Don Dinardoni's workaround did help, While not so much convenient at least it works.

    Looking forward to have it fixed soon!

    Thanks

    Artem Liman

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  4. Anonymous
    2015-10-08T08:54:23+00:00

    Looks like Excel 2016 has the same problem

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  5. Anonymous
    2015-10-08T01:27:25+00:00

    I'm experiencing this too, it's something I can reproduce by creating a new template in OneDrive then a new Word document based on the template then close and attempt to open the new word document. It only happens for me if the template is stored inside OneDrive, it works if it's stored outside OneDrive, and it doesn't matter if the created Word document is stored inside OneDrive or not for either case. I have seen it work opening the new document the first time occasionally (but not the second time) it prompts for a username and password which failed because I have 2FA turned on and received an email from Microsoft saying I need to use an app password.

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