Word 2016 hangs when opening a document based on a template

Anonymous
2015-10-04T11:47:18+00:00

I store my documents in:

OneDrive\Shared Documents\Business

and my templates in

OneDrive\Shared Documents\Templates

As I've done for over a year.

All worked fine in Office / Word 2013

Word 2016 will hang if I try and open a document that is based on a template.

The templates are available.

I've tried renaming the templates and removing spaces in the names but that didn't help.

If I remove the template the document will open and show as based on Normal.dotx.

All templates and documents use the new 2016 file format and are saved as .dotx.

Please note:

I'd rather you didn't reply to this issue if you haven't actually experienced this problem or if you haven't actually tried the fix you propose.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-10-08T00:54:16+00:00

    Thanks JN - additional detail is always appreciated....pc

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  2. Anonymous
    2015-10-08T00:01:58+00:00

    Thanks Marc - we're working on this. I'll circle back as soon as I can.

    ...pc

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  3. Anonymous
    2015-10-07T23:59:51+00:00

    I have the same issue, and it is very frustrating! I create many documents use a .dotx template to start each individual one. When I save the documents I name them and they become .docx files. However, when using Word 2016 I can't open them any more! 

    Interestingly, I noticed that when Word 'hangs' while trying to open the saved documents it says it is "Opening:filename.dotx" (where "filename" is my document name). However, I saved the file in .docx format?! So why is it saying it's openineg a .dotx file? Maybe this odd little detail may bring us closer to the solution?

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  4. Anonymous
    2015-10-07T06:08:11+00:00

    Makes no difference how I open the document

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  5. Anonymous
    2015-10-06T22:50:58+00:00

    Hi Marc - do you see this when you double click? Does everything work if you start Word 2016 first and then open the document?

    Sorry you're having problems - this is an area of the product that is very asynchronous and we have seen occasional race conditions leading to deadlocks when remote network storage is used for templates.

    ..pc

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