When moving word 2013 window it drags/lags behind the mouse.

Anonymous

When i move the window it has this weird lag. When i move my mouse it does move but has a clear lag behind it. This isn't so bad because nothing else lags and i can write just fine, but its still annoying if i need to move the window.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Ok, I searched reddit and found this and IT WORKED. I suggest people trying it!

"I do believe it has to do with the mouse and the USB polling frequency.

With a Logitech MX518 with 125Hz I had no problems whatsoever. Ever since I switched to a Logitech G502 with 1000Hz these Office applications started to lag when dragging. You can reproduce this by changing the mouse frequency in the mouse drivers from e.g. 1000Hz to 125Hz. The option is called "Report Rate" in the Logitech Gaming Software. Dunno about other vendor's mouse drivers.

In the end I think it's probably a f*ckup between the high polling frequency of the mouse and therefore high update rate of the cursor and Windows' GUI VSync as well as Excel/Word refreshing the content of the window.

*edit* Since I also have a 120Hz monitor I'm not sure if this is also a factor to consider.

*edit2* Refreshrate of the monitor does NOT matter. So it's solely the high USB polling rate that's causing this."

0 comments

91 additional answers

Anonymous

2017-05-04T10:12:58+00:00

I've got the same problem when using Logitech Gaming Software.

A polling rate of 1000 Hz causes huge lags. At 500 Hz it's barely noticeable. 250 is OK.
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2017-05-14T22:24:40+00:00

Anybody @Microsoft...? Could you please take a look of this issue; it's problem with every mouse that has high polling rate.

-Jussi
Was this answer helpful?

0 comments No comments
Anonymous

2017-05-15T03:13:27+00:00
Hi Jussi,

We encourage you to submit your issue using the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item we gather additional details and information about your issue that will help determine what’s causing it and address it. The Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please revisit frequently to see the status of your feedback items.

In order to submit new feedback, kindly follow these steps:
1. Search for “Feedback Hub” in Cortana search, then launch the app.
2. Navigate to Feedback in the left menu, then press + Add new feedback.
3. Select the Problem button, share any details you think are relevant, and choose an appropriate category and subcategory.
4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done.
5. Once you’ve completed the form and monitoring, click Submit.
6. Click Continue using Feedback Hub.
7. Click My feedback at the top, then find the item you submitted. (It may take a while to appear.)
8. Open the item you submitted, then click Share.
9. If you also posted in a forum thread, you can click Copy link, and paste the link in your response. (It will look like https://aka.ms/<unique link>).
Let us know if you have any other concerns.
Was this answer helpful?

0 comments No comments
Anonymous

2017-05-22T21:30:37+00:00

Thanks so much! I use a RAZER mouse - the polling rate can adjusted in the RAZER SYNAPSE software. This only started being an issue for me after the last update ( may 2017 ).
Was this answer helpful?

0 comments No comments