When moving word 2013 window it drags/lags behind the mouse.

Anonymous
2016-02-06T15:52:03+00:00

When i move the window it has this weird lag. When i move my mouse it does move but has a clear lag behind it. This isn't so bad because nothing else lags and i can write just fine, but its still annoying if i need to move the window.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2017-04-17T10:02:23+00:00

Ok, I searched reddit and found this and IT WORKED. I suggest people trying it!

"I do believe it has to do with the mouse and the USB polling frequency.

With a Logitech MX518 with 125Hz I had no problems whatsoever. Ever since I switched to a Logitech G502 with 1000Hz these Office applications started to lag when dragging. You can reproduce this by changing the mouse frequency in the mouse drivers from e.g. 1000Hz to 125Hz. The option is called "Report Rate" in the Logitech Gaming Software. Dunno about other vendor's mouse drivers.

In the end I think it's probably a f*ckup between the high polling frequency of the mouse and therefore high update rate of the cursor and Windows' GUI VSync as well as Excel/Word refreshing the content of the window.

*edit* Since I also have a 120Hz monitor I'm not sure if this is also a factor to consider.

*edit2* Refreshrate of the monitor does NOT matter. So it's solely the high USB polling rate that's causing this."

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  1. Anonymous
    2018-01-03T17:20:13+00:00

    I can confirm that this is not happening in windows 8.1 even with 1000hz polling rate.

    It looks like Another annoying windows 10 bug.

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  2. Anonymous
    2018-01-31T15:27:54+00:00

    Have the same issue with Win 10 and Excel 2017.

    I have a wireless Logitech mouse M310. I understand there is no way to reduce the USB polling frequency on this device, that - by the way - should be not more than 125 Hz. So, there is another problem here. Is there a way to solve this??

    Cheers, Eric.

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  3. Anonymous
    2018-01-31T16:07:25+00:00

    Eric,

    A previous response helped me with this issue. I have a razer mouse with the razer synapse software installed. As soon as i closed out the program from my task bar the problem went away. Everytime i leave it open same problem. Only microsoft office very strange. Anyway if you have a logitec mouse program installed it could be causing your issue as well. Good luck. 

    Cole

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  4. Anonymous
    2018-01-31T17:03:28+00:00

    Thanks,

    However, using a Logitech mouse does not need a Logitech program to be installed. So, this is not the answer to my problem, I'm afraid.

    Looking for another way to solve this.

    Cheers, Eric

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