When moving word 2013 window it drags/lags behind the mouse.

Anonymous
2016-02-06T15:52:03+00:00

When i move the window it has this weird lag. When i move my mouse it does move but has a clear lag behind it. This isn't so bad because nothing else lags and i can write just fine, but its still annoying if i need to move the window.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2017-04-17T10:02:23+00:00

Ok, I searched reddit and found this and IT WORKED. I suggest people trying it!

"I do believe it has to do with the mouse and the USB polling frequency.

With a Logitech MX518 with 125Hz I had no problems whatsoever. Ever since I switched to a Logitech G502 with 1000Hz these Office applications started to lag when dragging. You can reproduce this by changing the mouse frequency in the mouse drivers from e.g. 1000Hz to 125Hz. The option is called "Report Rate" in the Logitech Gaming Software. Dunno about other vendor's mouse drivers.

In the end I think it's probably a f*ckup between the high polling frequency of the mouse and therefore high update rate of the cursor and Windows' GUI VSync as well as Excel/Word refreshing the content of the window.

*edit* Since I also have a 120Hz monitor I'm not sure if this is also a factor to consider.

*edit2* Refreshrate of the monitor does NOT matter. So it's solely the high USB polling rate that's causing this."

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  1. Anonymous
    2016-02-09T03:25:59+00:00

    Hello Alarik,

    Thank you for your response.

    As repair of Office 2013 did not resolve the issue, to fix the issue we need some more information.

    Where are you moving the Word/Excel 2013 windows to and how are you moving it? Are you resizing the Word/Excel 2013 windows down to a smaller size before moving them across?

    Also, try the following steps:

    Open Word 2013 and Excel 2013 in the Safe Mode and check if you are able to drag/move the application windows without a lag.

    Follow the steps as suggested in the following Microsoft Article to open Word 2013 and Excel 2013 applications in the Safe Mode:

    http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

    Note: The above article lists steps for all Microsoft Office 2013 application/s, however, follow the steps to open the applications/programs in the Safe Mode for which you are experiencing the issue – in your case Word 2013 and Excel 2013.

    Once Word and Excel have been opened in the Safe Mode, try opening a Word document and an Excel file within the applications and check if you are able to move the Word and Excel windows normally without a drag/lag.

    Check the above and let us know the result.

    Thank you.

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  2. Anonymous
    2016-02-07T18:44:15+00:00

    I did the repair thing and unfortunately it didn't help. I also tried some other office products. Excel also had this, but powerpoint didn't. And it's only office products as far as i know.

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  3. Anonymous
    2016-02-07T08:50:20+00:00

    Hello Alarik,

    Welcome to Microsoft Community.

    Is this issue only happening when moving the Word 2013 window? If not, have you experienced this issue while dragging other Office application windows or other windows in Windows 10?

    In case this issue happens with only while dragging the Word 2013 windows, you might try the following step/s:

    You may try repairing Office 2013.

    Follow these steps to perform an online repair of Office 2013:

    • Right-click on the Windows button (button left-corner) > Control Panel.
    • From Control Panel navigate to Programs and /or Programs and Features and right-click on your Office 2013 installation.
    • Click on Change and then select the Online Repair option.
    • This step would repair/reinstall Office 2013.
    • Once completed, make sure to restart the computer.

    Check if the above step works and you are able to resolve the drag/lag issue with Word 2013.

    Let us know the result.

    Thank you.

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