When moving word 2013 window it drags/lags behind the mouse.

Anonymous
2016-02-06T15:52:03+00:00

When i move the window it has this weird lag. When i move my mouse it does move but has a clear lag behind it. This isn't so bad because nothing else lags and i can write just fine, but its still annoying if i need to move the window.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2017-04-17T10:02:23+00:00

Ok, I searched reddit and found this and IT WORKED. I suggest people trying it!

"I do believe it has to do with the mouse and the USB polling frequency.

With a Logitech MX518 with 125Hz I had no problems whatsoever. Ever since I switched to a Logitech G502 with 1000Hz these Office applications started to lag when dragging. You can reproduce this by changing the mouse frequency in the mouse drivers from e.g. 1000Hz to 125Hz. The option is called "Report Rate" in the Logitech Gaming Software. Dunno about other vendor's mouse drivers.

In the end I think it's probably a f*ckup between the high polling frequency of the mouse and therefore high update rate of the cursor and Windows' GUI VSync as well as Excel/Word refreshing the content of the window.

*edit* Since I also have a 120Hz monitor I'm not sure if this is also a factor to consider.

*edit2* Refreshrate of the monitor does NOT matter. So it's solely the high USB polling rate that's causing this."

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  1. Anonymous
    2019-06-30T15:30:56+00:00

    this answer has nothing to do with the bug.. :-/  which is still present after 3 years!!

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  2. Anonymous
    2019-06-30T15:03:14+00:00

    after 2 years ...thx for your reply :D cause this was anoying for me ,but i dont want to us my mouse with 125hz

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  3. Anonymous
    2019-06-14T21:43:34+00:00

    This is so annoying, i had to set the polling rate at 125Hz for my Razer DeathAdder Elite for word and excel to work right. For some reason this doesn't affect Outlook at all. Not sure why this is a problem in 2019 when office 2010 never had this problem.

    And yes i just upgraded to 2016 and really wish they would just provide updates for 2010.

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  4. Anonymous
    2016-02-07T08:50:20+00:00

    Hello Alarik,

    Welcome to Microsoft Community.

    Is this issue only happening when moving the Word 2013 window? If not, have you experienced this issue while dragging other Office application windows or other windows in Windows 10?

    In case this issue happens with only while dragging the Word 2013 windows, you might try the following step/s:

    You may try repairing Office 2013.

    Follow these steps to perform an online repair of Office 2013:

    • Right-click on the Windows button (button left-corner) > Control Panel.
    • From Control Panel navigate to Programs and /or Programs and Features and right-click on your Office 2013 installation.
    • Click on Change and then select the Online Repair option.
    • This step would repair/reinstall Office 2013.
    • Once completed, make sure to restart the computer.

    Check if the above step works and you are able to resolve the drag/lag issue with Word 2013.

    Let us know the result.

    Thank you.

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