Word 2016 100% CPU usage all the time

Anonymous
2015-07-11T09:24:05+00:00

Hi Guys, just to let you know that the final version of Office does not work properly and have 70-100% CPU issue as reported on numerous posts here. In my case, it's the WORD with which I have the issue with and no remedies posted here help. Please provide the fix as soon as possible, because this bug renders the new suite useless...

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-11-26T15:23:47+00:00

Hi,

To resolve this issue, is your installation of Office for Mac fully updated?

In any Office application go to the Help menu and choose Check for Updates to launch the Auto Update app. Let AutoUpdate install the updates and then restart your Mac.

Update us with results for further assistance.

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Anonymous
2016-06-29T17:59:46+00:00

Hi everyone,

This issue is now fixed. For more information about how to obtain the fix, see https://support.microsoft.com/en-us/kb/3165798.

We very much appreciate your patience!

Best,

-Erik

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Anonymous
2016-12-29T23:43:09+00:00

I'm having the same issue on the same software versions.

It's a large document ~130 pages with a lot of tables. Typing and scrolling are both laggy and I'm frequently getting SBBOD when I change a style (e.g. set a highlighted section of text to bold takes ~5 secs).

CPU usage is <1% when Word is in the background, but bring it to the front and CPU is >50%. It jumps to 80-110% when typing or making changes.

I have the latest Word for Windows in a VM with a fraction of the resources allocated and am not seeing the same issues with this document. 

Changing to Draft view has sped up scrolling and improved typing lag somewhat, but the high CPU usage remains.

UPDATE: updating to the latest fast preview (15.31 161227) has fixed the lagginess, but still experiencing 40-50% CPU when typing. At least it's now usable.

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  1. Anonymous
    2016-05-04T15:24:03+00:00

    This problem has been fixed in the 15.22 update which is now available if you join the "insider" program.

    Make sure your Mac has a working internet connection before checking for updates. Install Mac OS X updates followed by Office updates.

    Mac OS X updates:

    To get Mac OS updates, go to the App store on your dock, and then click the Updates button to reveal available updates.

    Office Updates

    To get the update:

    1. Open any Office application:
    2. Make sure your Mac has a working internet connection
    3. Go to the Help menu and choose Check for Updates

    5. Check to box to join the Office Insider program

    6.. Let AutoUpdate check for and install updates

    1. Restart your Mac

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  2. Anonymous
    2016-05-04T13:31:56+00:00

    This is unacceptable. I'm using MS Word 2016 (15.21.1 - 160411) in a MacBook Air OS X 10.11.4 with 8Gb RAM. Now, when Word is idle there is no abnormal CPU usage. But since I start typing a new document and scrolling it down the CPU usage goes to 60% or 70% and the battery is drained VERY quickly.

    So, I've stopped using Word and starting using Pages which uses just 25% to 30% CPU for THE SAME activity!

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