Word 2016 100% CPU usage all the time

Anonymous
2015-07-11T09:24:05+00:00

Hi Guys, just to let you know that the final version of Office does not work properly and have 70-100% CPU issue as reported on numerous posts here. In my case, it's the WORD with which I have the issue with and no remedies posted here help. Please provide the fix as soon as possible, because this bug renders the new suite useless...

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-11-26T15:23:47+00:00

Hi,

To resolve this issue, is your installation of Office for Mac fully updated?

In any Office application go to the Help menu and choose Check for Updates to launch the Auto Update app. Let AutoUpdate install the updates and then restart your Mac.

Update us with results for further assistance.

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Anonymous
2016-06-29T17:59:46+00:00

Hi everyone,

This issue is now fixed. For more information about how to obtain the fix, see https://support.microsoft.com/en-us/kb/3165798.

We very much appreciate your patience!

Best,

-Erik

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Anonymous
2016-12-29T23:43:09+00:00

I'm having the same issue on the same software versions.

It's a large document ~130 pages with a lot of tables. Typing and scrolling are both laggy and I'm frequently getting SBBOD when I change a style (e.g. set a highlighted section of text to bold takes ~5 secs).

CPU usage is <1% when Word is in the background, but bring it to the front and CPU is >50%. It jumps to 80-110% when typing or making changes.

I have the latest Word for Windows in a VM with a fraction of the resources allocated and am not seeing the same issues with this document. 

Changing to Draft view has sped up scrolling and improved typing lag somewhat, but the high CPU usage remains.

UPDATE: updating to the latest fast preview (15.31 161227) has fixed the lagginess, but still experiencing 40-50% CPU when typing. At least it's now usable.

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  1. Anonymous
    2015-10-24T14:59:59+00:00

    My CPU usage while in idle is at ~50%.

    I have noticed an interesting thing: if I open the preferences dialog, the CPU usage drops do 5% or less, but as soon as I dismiss the dialog it gets back to ~50%.

    System Info:

    Mac OS X 10.11.1 (15B42)

    Word 15.14 (150911)

    MacBook Pro 3,1 (2.4GHz C2D, 4GB RAM DDR2, 250GB SSD)

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  2. Anonymous
    2015-10-02T20:57:22+00:00

    FYI, I see this fairly often when hitting Cmd-shift-dash to enter a nonbreaking hyphen (which I do quite a lot when typing standard manuscript format in Courier, as I use two nonbreaking hyphens to indicate an em dash).

    It doesn't happen every time, but mabe as often as one time in three. CPU goes to 100%, cursor goes to beachball, and after a few seconds (if I don't get impatient and kill it first) Word crashes.

    It's possible that it happens more often in Outline mode, and possible that it happens more often after a large (100-200 word) paste and before a save.

    Crash report below (omitting the thread details, which I assume someone can look up from the UUIDs). Hope this helps reproduce it.

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: SIG_HANG_QUIT

    Date/Time: 2015-10-02 20:55:12 +0000

    Application Name: Microsoft Word

    Application Bundle ID: com.microsoft.Word

    Application Signature: MSWD

    Application TimeStamp: 0x55f2d316

    Application Version: 15.14.150911

    Crashed Module Name: Microsoft Word

    Crashed Module Version: 15.14.150911

    Crashed Module Offset: 0x010c38d0

    Blame Module Name: Microsoft Word

    Blame Module Version: 15.14.150911

    Blame Module TimeStamp: 0x55f2d316

    Blame Module Offset: 0x00000000010c38d0

    StachHash: 1acc

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Crashed thread: 0

    [thread details elided]

    Microsoft Application Information:

    Error Reporting UUID: 33D3EB4A-4AA0-4EE3-A746-5668277C54C8

    ULS UUID: 2510FB0B-B7B1-425C-9B81-0BFCA65AEA3A

    Time from launch: 0 hours, 10 minutes, 34 seconds

    Total errors on this client: 9

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