Excel (Office 365): Program works, but splash screen won't disappear

Anonymous
2016-03-30T00:08:25+00:00

Recently, I noticed that when I open Excel for Office 365, the program opens and runs fine, but the splash screen doesn't disappear. It remains in the background once the program starts. Other windows open on top of it, it's just annoying that it won't go away. I can minimize and and move it around, but that's it. I unchecked the box next to "Show the start screen when this application starts", but it still shows up. Updating Office also didn't help. It only seems to be a problem with Excel as neither Word nor PowerPoint has this issue.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2016-05-11T17:15:52+00:00

I'm sorry that you were encountering this issue and for any inconvenience it may have caused.

This issue was occurring if you had disabled the "Show start screen" (to show a new blank workbook in Excel on boot) and had any add-in enabled.

We have addressed this issue in the latest release of Excel which is now available through Update.

Bob

Microsoft Excel Desktop Team

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  1. Anonymous
    2016-04-18T01:27:02+00:00

    Hi Vardhaman,

    I am using the 32-bit version of Office 2016 (version 16.0.6769.2015) - not the 64-bit version - on a 64-bit machine. I updated Office few days ago - hoping this would be fixed - and can reproduce reliably.

    I can also reproduce it on ALL of my colleague's machines in my office (using the same setup), so I'm confident this is not an issue with my setup. It's a bug.

    If you cannot reproduce it on the same setup I will undertake repairs, etc., but at this stage you haven't tried reproducing it on my exact setup so I'm wary of investing time in this until you have.

    Thanks, M.

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  2. Anonymous
    2016-04-18T01:18:45+00:00

    Hello,

    Thank you for reply.

    We tested the issue on Excel version 16.0.6769.2015, 64-bit and we could not reproduce the issue.

    Repair the Office suite following instructions mentioned in the article below  and verify the result.

    http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx

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  3. Anonymous
    2016-04-18T00:53:01+00:00

    Hi Vardhaman,

    This is an Excel bug, not an Outlook bug. I'm using Office 2016 version 16.0.6769.2015.

    The bug exists for ANY installed add-in, even one created from scratch with nothing in it. Here's the simple repro steps:

    1. Open Excel.
    2. Open a new Excel workbook.
    3. Save the workbook as an Excel Add-In (e.g. Bug*.xlam).
    4. Install the add-in via the Add-ins manager (leave all other add-ins off just for clarity).
    5. Close and restart Excel.

    Here's how the Add-Ins Manager dialog looks before closing and restarting:

    Here's the persisting splash screen which remains visible behind Excel when re-opened until a dialog box is opened within Excel: [Note that you will need to minimize the Excel application window to see this.]

    Let me know if you can't repro.

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