Excel (Office 365): Program works, but splash screen won't disappear

Anonymous
2016-03-30T00:08:25+00:00

Recently, I noticed that when I open Excel for Office 365, the program opens and runs fine, but the splash screen doesn't disappear. It remains in the background once the program starts. Other windows open on top of it, it's just annoying that it won't go away. I can minimize and and move it around, but that's it. I unchecked the box next to "Show the start screen when this application starts", but it still shows up. Updating Office also didn't help. It only seems to be a problem with Excel as neither Word nor PowerPoint has this issue.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2016-05-11T17:15:52+00:00

I'm sorry that you were encountering this issue and for any inconvenience it may have caused.

This issue was occurring if you had disabled the "Show start screen" (to show a new blank workbook in Excel on boot) and had any add-in enabled.

We have addressed this issue in the latest release of Excel which is now available through Update.

Bob

Microsoft Excel Desktop Team

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  1. Anonymous
    2016-08-09T14:41:43+00:00

    We are having similar issues across our company. Can you please provide the version number of Office 2016 that resolved this issue so I am able to let our Packaged Apps team know?

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  2. Anonymous
    2016-07-22T20:57:56+00:00

    Hi, it seems you are on our deferred channel. It is likely not going to happen that they'll port this fix all the way back into your release channel. You might want to reach out to your IT department and see if they can get you on the same release track as your coworker, so you can get fixes more quickly.

    The other option is to turn back on the "Show me the Start screen when this application starts" setting. That should also resolve this until your IT moves you to a more current release track.

    Freya

    Office Newsroom

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  3. Anonymous
    2016-07-15T18:52:20+00:00

    Version - 16.0.6741.2056 

    My co-worker has a more current version but when I run the update is says it is up-to-date

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  4. Anonymous
    2016-07-15T18:43:00+00:00

    Hi Kim, can you please provide your build number?

    Inside Excel, go to File > Account/Help. Then the Product Information will be on the right. The version number is under Office Updates.

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