Excel (Office 365): Program works, but splash screen won't disappear

Anonymous
2016-03-30T00:08:25+00:00

Recently, I noticed that when I open Excel for Office 365, the program opens and runs fine, but the splash screen doesn't disappear. It remains in the background once the program starts. Other windows open on top of it, it's just annoying that it won't go away. I can minimize and and move it around, but that's it. I unchecked the box next to "Show the start screen when this application starts", but it still shows up. Updating Office also didn't help. It only seems to be a problem with Excel as neither Word nor PowerPoint has this issue.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2016-05-11T17:15:52+00:00

I'm sorry that you were encountering this issue and for any inconvenience it may have caused.

This issue was occurring if you had disabled the "Show start screen" (to show a new blank workbook in Excel on boot) and had any add-in enabled.

We have addressed this issue in the latest release of Excel which is now available through Update.

Bob

Microsoft Excel Desktop Team

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  1. Anonymous
    2016-04-01T20:30:10+00:00

    Thank you for your advice. The problem did not occur in safe mode, but continued outside of safe mode.

    While the quick repair did not fix the problem, the online repair did. The problem has not reoccurred.

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  2. Anonymous
    2016-03-30T16:38:40+00:00

    Hi,

    Thank you for posting your query in Microsoft Office Community.

    I understand your concern and will assist you with this issue.

    Let's start the Office application safe mode as mentioned in the following article and verify whether issue re-occurs:

    http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

    If issue still occurs, repair the Office suite following instructions mentioned in the article below and verify the result:

    http://office.microsoft.com/en-us/excel-help/repair-office-programs-HA010357402.aspx

    Hope it helps. I look forward to your reply to assist you further.

    Thank you.

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