Excel (Office 365): Program works, but splash screen won't disappear

Anonymous
2016-03-30T00:08:25+00:00

Recently, I noticed that when I open Excel for Office 365, the program opens and runs fine, but the splash screen doesn't disappear. It remains in the background once the program starts. Other windows open on top of it, it's just annoying that it won't go away. I can minimize and and move it around, but that's it. I unchecked the box next to "Show the start screen when this application starts", but it still shows up. Updating Office also didn't help. It only seems to be a problem with Excel as neither Word nor PowerPoint has this issue.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2016-05-11T17:15:52+00:00

I'm sorry that you were encountering this issue and for any inconvenience it may have caused.

This issue was occurring if you had disabled the "Show start screen" (to show a new blank workbook in Excel on boot) and had any add-in enabled.

We have addressed this issue in the latest release of Excel which is now available through Update.

Bob

Microsoft Excel Desktop Team

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  1. Anonymous
    2016-04-11T22:54:00+00:00

    Hi,

    On screen shot I can see SOLVER.XLAM, Solver Add-In is causing the issue.

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  2. Anonymous
    2016-04-11T22:41:44+00:00

    It appears that any add-in causes the problem.  I unchecked all add-ins, and the problem went away.  I only use 3 add-ins.  I checked each one individually, and in each case, the problem returned.  The 3 add-ins I use are:

    Analysis ToolPak

    Analysis ToolPak - VBA

    Solver Add-in

    Since each of them individually had the problem, I didn't bother checking combinations.

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  3. Anonymous
    2016-04-11T22:29:39+00:00

    Hi,

    From screenshot, it seems like it might be causing due to Add-in.

    Let's try starting Excel in safe mode following instructions mentioned below and verify the result.

    * Hold Windows key + R.

    * Copy and paste, or type the following command in the Open box, and then press Enter.

    Excel /safe

    Note: There is a space between Excel and '/'.

    If Excel works as expected in safe mode, disable the add-ins by following steps mentioned below and determine the problem causing add-in:

    a) Click on File menu, click Options, Add-ins, Go button besides Manage: Com-in Add.

    b) Check if there are add-ins listed, clear the checkbox.

    c) Close the Office program and restart it.

    d) Enable each add-in one at a time, restart the Word, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.

    Please reply with the status of the issue so that we can help you better.

    Thank you.

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  4. Anonymous
    2016-04-11T22:16:01+00:00

    Hello - I've tried clicking on Excel while holding the Ctrl key, and it does not appear to do anything different.  I also don't see anything indicating it has opened in safe mode.  Here is the desktop with the open file and the splash screen still displaying.

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