Excel (Office 365): Program works, but splash screen won't disappear

Anonymous
2016-03-30T00:08:25+00:00

Recently, I noticed that when I open Excel for Office 365, the program opens and runs fine, but the splash screen doesn't disappear. It remains in the background once the program starts. Other windows open on top of it, it's just annoying that it won't go away. I can minimize and and move it around, but that's it. I unchecked the box next to "Show the start screen when this application starts", but it still shows up. Updating Office also didn't help. It only seems to be a problem with Excel as neither Word nor PowerPoint has this issue.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2016-05-11T17:15:52+00:00

I'm sorry that you were encountering this issue and for any inconvenience it may have caused.

This issue was occurring if you had disabled the "Show start screen" (to show a new blank workbook in Excel on boot) and had any add-in enabled.

We have addressed this issue in the latest release of Excel which is now available through Update.

Bob

Microsoft Excel Desktop Team

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  1. Anonymous
    2016-04-11T20:13:07+00:00

    Hello,

    Does this issue persist with new files?

    Let's Disable hardware graphics accelerationfollowing steps mentioned below and see if it helps.

    Open Excel> go to File > Option > Advanced > Display and check Disable hardware graphics acceleration> OK >OK.

    Hope it helps. Reply with necessary information and the result to help you further.

    Thank you.

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  2. Anonymous
    2016-04-11T15:11:06+00:00

    Like the other user, the Quick Repair did not work, however the online repair popped up two errors, one saying something like "clicktofix.exe" encountered an error an needed to close, and another error window behind it saying something about another installation was already running.  Since I wasn't running or installing anything else during this time, this must be a timing problem in the fix code. Unfortunately, this left me with Office 365 completely uninstalled, including all the setup I did for my start menu.  Something appears to be wrong with this repair code.

    It appears that the reinstall recovered the customization I had done on my office apps, including the start menu setup I had performed, but it did not fix the problem.  The Excel splash screen remains when launching my xls and xlsx files, with the last message on the splash screen being "Opening: SOLVER.XLAM. Press ESC to cancel. (100%)".  I can move the splash screen around, but pressing ESC or clicking the "X" in the upper right corner does nothing. I can minimize it, but that causes it to drop into a small green rectangle just above the task bar, which cannot be maximized again.  The small box can be moved around, but the only way to get rid of it (or the maximized version) is to close Excel.

    I've also tried going into Options and telling it not to display the start screen, which apparently doesn't stop the splash screen, however, I did find that simply going into Options makes the splash screen finally go away.  It still appears (and sticks) the next time I open a spreadsheet, but if I just go into Options, it disappears once the Options window pops up.

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  3. Anonymous
    2016-04-01T20:30:10+00:00

    Thank you for your advice. The problem did not occur in safe mode, but continued outside of safe mode.

    While the quick repair did not fix the problem, the online repair did. The problem has not reoccurred.

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  4. Anonymous
    2016-03-30T16:38:40+00:00

    Hi,

    Thank you for posting your query in Microsoft Office Community.

    I understand your concern and will assist you with this issue.

    Let's start the Office application safe mode as mentioned in the following article and verify whether issue re-occurs:

    http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

    If issue still occurs, repair the Office suite following instructions mentioned in the article below and verify the result:

    http://office.microsoft.com/en-us/excel-help/repair-office-programs-HA010357402.aspx

    Hope it helps. I look forward to your reply to assist you further.

    Thank you.

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