Chris Spera Contact Information - Per Gabe Aul Tweet

Anonymous
2015-03-05T19:56:13+00:00

OneNote Team,

I can be reached via email at <PII removed> .  eMail me there, and I will shoot you more specific contact information, including a phone number, so we can chat.

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2015-09-29T09:15:33+00:00

    I suggest not moving between O15 and O16, both have reports of ink disappearing.

    I hope to have an update on the status of the bug by the end of next week (2nd October). 

    In OneNote 2013 I am not having this issue. Never.

    In OneNote 2016 every time that I delete something with the pen, I get this issue.

    Anyway to fix the bug about single taps = right click?

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  2. Anonymous
    2015-09-30T00:50:15+00:00

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  3. Anonymous
    2015-09-30T02:20:01+00:00

    I use a Surface Pro 3 (SP3) on Win 10.

    Issue 1:

    One Note 2013 (ON13) pen selection freezes up repeatedly. Accidentally I found that pressing the button next to minimise, and selecting 'Show Ribbon' would unfreeze it - sometimes for long, sometimes for a very short period. If it freezes for too long, closing and opening the program is required.

    During this type of freezing, pen selection is disbaled. I can draw with the previously chosen pen.

    Issue 2:

    When my hand is on the screen ON13, at times, goes to  the "File" menu and the cursor 'vibrates' around the 'Back Arrow' button on top LHS of screen.

    Usually this requires a  restart if ON13!

    Issue 3:

    Eraser use has become a nightmare.

    Issue 4:

    At any time pens can freeze up.

    Overall, a smooth as silk experience has turned in to buggy one with Win10 upgrade! MS where are you? Hope the promise early October upgrade liberates us from these issues.

    Mavis - I hope the above issues will also be addressed in your update. I will get the update as soon as I get to work on my computer for the day.

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  4. Anonymous
    2015-09-30T20:50:23+00:00

    I've this issue.

    Office 365: 16.0.4229.1024

    • SKU: Surface 3
    • Version Information
      • System Aggregator: 1.0.49500.0
      • UEFI: 1.180410.78
      • Touch: 4.25.60.0
      • Wi-Fi Driver: 15.68.3091.193

    It seems to be releated to the sync mechanism.

    If I turn of the automatic sync the issue disapears.

    But the Ink then also deleted if I do the manual sync.

    A fix would be really great.

    In the meantime the Surface is just not usable to taking notes.

    The Universal App is just not an alternative, it can not even render PDF printouts to take notes on it...

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  5. Anonymous
    2015-10-01T00:20:20+00:00

    Update released!

    We've released an update today on Windows 10. Please run Windows update and restart the device. The restart is required.

    The update should resolve the tap becomes right click bug. It should also resolve the ink disappearing bug for most users, or at least reduce it.

    The install is numbered KB3093266. It may take sometime to show up on everyone's devices.

    Article: https://support.microsoft.com/en-us/kb/3093266

    Reply back on this thread if you are still hitting either of these bugs

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