Chris Spera Contact Information - Per Gabe Aul Tweet

Anonymous
2015-03-05T19:56:13+00:00

OneNote Team,

I can be reached via email at <PII removed> .  eMail me there, and I will shoot you more specific contact information, including a phone number, so we can chat.

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2015-09-15T05:49:08+00:00

    Yes we are working on having this resolved. Will keep you posted.

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  2. Anonymous
    2015-09-15T05:47:31+00:00

    We are working on resolving this reported problem. I don't believe changing your device or resetting will help. For now, my suggestion is to restart the device when you hit either of the bugs since it clears out the root cause. You can also use the OneNote Win10 app which doesn't have the ink disappearing bug.

    I will post here when we have a fix available.

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  3. Anonymous
    2015-09-13T18:56:04+00:00

    My version is 15.0.4745.1002 and I am experiencing this problem!!

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  4. Anonymous
    2015-09-13T18:52:58+00:00

    Hi Mavis,

    It's great that you're fixing this moving forward, however I hope that you continue efforts to fix this for 2013 on Win 10.

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  5. Anonymous
    2015-09-11T13:03:17+00:00

    Hi

    Has there been an update regarding this issue? I purchased a Surface 3 a few days ago, and this issue has been really diminishing my use of the tablet.

    In addition to the issue of Ink being erased, every touch using my fingers is recognised as a 'right click' right after this issue comes up; the right click issue does occur without the 'ink' issue. It usually follows a freezing of Onenote, where I am unable to scroll.

    I tried using O13 as well as the latest build of O16, and the problems persist, although it is less frequent in O16. 

    Is this issue present only in some devices? Should I return this particular device and purchase one again?

    I tried to reset Windows 10, but it keeps getting stuck at 7%. This was a reset while keeping my files. 

    Please help!

    Janith

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