Chris Spera Contact Information - Per Gabe Aul Tweet

I've had countless times where I drew out detailed notes and diagrams during lecture only to find out a chunk of important text has gone missing. Worst part is if I wasn't completely paying attention to what I was writing, I may have permanently lost valuable notes.

This problem has been going on forever with no fix. Sad state of affairs for Micro$oft.

I have started receiving notifications from Microsoft about their upcoming early October release of the next Surface (4?) models, along with the "official" Office 2016 release and new supposedly wonderful Windows 10 products.  How frustrating and infuriating for those of us who have been suffering, for months and months without any meaningful response from Micro$oft, with the disappearing ink problems of the current generation of the Surface 3/Office/Windows troika, making the Surface Pro 3 the most expensive paperweights many of us have ever purchased.   

I suggest that everyone who has posted to this thread wrote to your favorite tech reviewers/bloggers/columnists prior to the October release date and direct them to this thread, the disappearing ink problems and Microsoft's lack of response. 

The least we can do is help the next generation of potential suckers/customers avoid buying Microsoft's next paperweight release. I doubt that the Surface 4 will be any better, than the Surface 3 (or a stone), at holding down papers on a desktop.

No had the latest office 15 still right click issue now trying 16 so far ****.  Waste of space buying the pen for surface 3 win10.

Even tried disabling the right click option on pen.  A joke.

I've had countless times where I drew out detailed notes and diagrams during lecture only to find out a chunk of important text has gone missing. Worst part is if I wasn't completely paying attention to what I was writing, I may have permanently lost valuable notes.

This problem has been going on forever with no fix. Sad state of affairs for Micro$oft.

We are working on the bug.  I only suggested the Universal app as a possible alternative until we have an update.

We are working on resolving this reported problem. I don't believe changing your device or resetting will help. For now, my suggestion is to restart the device when you hit either of the bugs since it clears out the root cause. You can also use the OneNote Win10 app which doesn't have the ink disappearing bug.

I will post here when we have a fix available.

The OneNote Win 10 app is the poor brother to the desktop apps (OneNote 2013 and 2016) in terms of features and ease of use. Please don't postpone fixing the disappearing ink problem in the mistaken belief that we (your customers) are just going to switch to the Win 10 app and be happy.