Chris Spera Contact Information - Per Gabe Aul Tweet

Anonymous
2015-03-05T19:56:13+00:00

OneNote Team,

I can be reached via email at <PII removed> .  eMail me there, and I will shoot you more specific contact information, including a phone number, so we can chat.

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2015-03-09T20:44:08+00:00

    If you hit this state again, you should re-launch the app.

    Yep, that´s exactly the only workaround for now. But sometimes it can recover itself from this state and only the "disappeared text" got lost, all the rest stays where it was. If I can do anything else for you don`t hesitate to ask.

    you can always write me an e-mail  at p.burlet(at)hotmail.com

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  2. Anonymous
    2015-03-09T20:07:55+00:00

    Mavis,

    I've noticed this behavior in OneNote Preview, and the app can "recover," but the ink that was written while the app was in that "bad state" is lost. Ink written after that (i.e. when the screen "unfreezes," is saved.

    Depending on the severity of the "bad state," the app will either recover, auto minimize and show a recovered app window when the window is restored, auto minimize and not recover (displaying only its splash screen when the app window is restored), or have a state so severe, that the Window won't restore, and you have to quit the app via Task Manager or, if possible, tap and hold the icon on the Task bar and then choose "Close."

    I know this report makes you really want the logs on this, and I'll get them to you if I can.  However, I'm trying to stand up a SQA program from scratch for a new company, and I'm a bit short on time.

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  3. Anonymous
    2015-03-09T19:53:41+00:00

    Thanks for taking that video! It helps and we are looking into it!

    Around the 55sec mark, the canvas was frozen and you couldn't scroll. I'm guessing OneNote got into a bad state, and anything you did afterwards cannot get saved. If you hit this state again, you should re-launch the app.

    -Mavis (OneNote team)

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  4. Anonymous
    2015-03-07T13:58:57+00:00

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  5. Anonymous
    2015-03-07T12:32:58+00:00

    You`re welcome..and I thank you for looking into it..

    I recorded a small video, demonstrating the issues (freezing One Note, ink dissappearance and some more small details) so that you can recognize how the issues behave 

    "Luckily" all the failiures happened during the recording of the video..

    Can you tell me where i can send you those video files? 

    EDIT: > Im uploading it to my OneDrive and will share the link to the wmv. :)

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