Chris Spera Contact Information - Per Gabe Aul Tweet

Anonymous
2015-03-05T19:56:13+00:00

OneNote Team,

I can be reached via email at <PII removed> .  eMail me there, and I will shoot you more specific contact information, including a phone number, so we can chat.

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2015-05-05T04:52:23+00:00

    The next time the ink disappears, could you check if the OneNote canvas is responsive: you can scroll the page, type and navigate to other pages.

    yes it was responsive, I went to write the phrase again and it reappeared then vanished again...never to be seen again ;-)

    I didn't navigate to other pages though

    Try navigation to another page. If the canvas is hanging then the ink would appear, but not get saved causing it to shortly disappear.

    How often do you see it? Is it as frequent as before?

    Could you install the latest OneNote 2016 Preview that was released today? It has some changes that may help avoid this bug. You can install it from: https://products.office.com/en-us/office-2016-preview

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  2. Anonymous
    2015-05-01T07:55:00+00:00

    The next time the ink disappears, could you check if the OneNote canvas is responsive: you can scroll the page, type and navigate to other pages.

    yes it was responsive, I went to write the phrase again and it reappeared then vanished again...never to be seen again ;-)

    I didn't navigate to other pages though

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  3. Anonymous
    2015-04-30T21:07:06+00:00

    The next time the ink disappears, could you check if the OneNote canvas is responsive: you can scroll the page, type and navigate to other pages.

    Please also see this thread:

    http://answers.microsoft.com/en-us/insider/forum/insider\_office-insider\_onenote/inking-in-onenote-on-surface-pro-3-disappears/b6c5f168-f4dd-48ef-996b-8b933a28da9c?page=5&msgId=631809d5-6d11-4714-9a35-61a9cc6db85e

    I have reported in that thread that it has happened with me as well.  There was hesitation in Build 10061, Ink floats and disappears when trying to move the OneNote canvas up to create more writing room.

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  4. Anonymous
    2015-04-30T19:24:07+00:00

    The next time the ink disappears, could you check if the OneNote canvas is responsive: you can scroll the page, type and navigate to other pages.

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  5. Anonymous
    2015-04-30T19:21:59+00:00

    Thanks for reporting this. I will log these issues. As SiavashG said, it may help to have a video.

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