Chris Spera Contact Information - Per Gabe Aul Tweet

Update:

The latest MSI version of OneNote now has the change that was in the C2R version 16.0.6001.1038 (My post on Nov 11th). The update (KB3114388) is available via Windows Updates and you can manually download it through the below link. It should change the version number of OneNote to 16.0.4312.1xxx.

Download Link (MSI only):

https://support.microsoft.com/en-us/kb/3114388#bookmark-prerequisite

Hi 

We've started to rollout the fix for the Office 16 ink disappearing bug. The fix is currently available for the C2R Office versions. I will update this thread once the fix is available for the MSI versions.

How to identify if you are running C2R or MSI:

Go to File->Account. If you see a button 'Update Options' located above 'About OneNote', then you are on a C2R version of Office, otherwise you are on an MSI version of Office. If you are on MSI, please apply the temporary work-around to disable handwriting recognition. You can disable it by unchecking the option File->Options->Advanced->Enable automatic handwriting recognition. This will help avoid the ink from disappearing due to the known bug. I will update this thread once the fix is released for MSI.

For C2R: To get the update (currently it may not update automatically):

1. Go to File->Account->Update Options->Update Now. Wait for the installation to complete
2. Confirm you are on version 16.0.6001.1038. The version is listed in File->Account->About OneNote.

Once you are on version 16.0.6001.1038, you can re-enable handwriting recognition if needed. The recognition will work as usual and you can navigate to the ink pages that were inked during the time the setting was off, to kick off the recognition on those pages.

Let me know if you have any questions about the installation process or continue to see the ink disappear.

Thanks working with us to resolve this bug!

Thanks!

Mavis

Great! Thanks for the fix for this very annoying problem.

Now,  when will the pen buttons be able to be customized?

Mavis

After this setting response on my ON16 has improved considerably. Thanks.

CBcccbbb, please try to also disable handwriting recognition by unchecking the option under File->Options->Advanced. So far it seems to help avoid the remaining ink disappearing issue. If you still continue to see it, let me know. It will help us in our investigation.

Thanks

Mavis