Powerpoint Office2016 Eyedropper not working

Anonymous
2015-12-01T17:51:55+00:00

Hi

just upgraded last week to Office2016/64 on Win10 and discovered that the eyedropper in the color picker in PowerPoint no longer works. No matter where on the screen I put the cursor I get a gray color as opposed to the color immediately under the cursor as in Office365/2013/64 Powerpoint

help!

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2017-06-26T15:35:44+00:00

I, too, had this problem. Ran Office 365 ProPlus "Office Updates", which took PowerPoint from Build 7369.2130 up to 7766.2092, and the eyedropper issue is now non-reproducible on my machine. Seems if you can do the updates, you should be good to go.

For those who might not be able to update Office, or do and still see the issue, here's a workaround that's not too painful: The issue only seems to affect colors in the PowerPoint application; I was able to pick colors with the eyedropper from other apps just fine. (To do this, after activating the eyedropper tool, click anywhere in a PowerPoint slide, then hold and drag the mouse to anywhere else on your desktop; release the mouse button when over the desired color.) So, to pick a color that's on the slide, screenshot the slide, then use the eyedropper to pick the desired color from the screenshot.

Hope that makes sense...

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  1. Anonymous
    2016-03-04T17:28:35+00:00

    Same here! Thank you thank you to everyone involved (with a special shout out to Steve Rindsberg)!!!

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  2. Anonymous
    2016-03-04T16:43:01+00:00

    Yep, all better now.  :-)  Thanks to everyone who contributed to this thread, and to Steve Rindsberg for representing the voice of the customer with the Office team.  

    -Chris

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  3. Anonymous
    2016-03-04T15:07:51+00:00

    Woohoo! You're right. Thanks, Microsoft. Minor bug, but a serious CTQ issue nonetheless.

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  4. Anonymous
    2016-03-04T14:29:14+00:00

    Well, I am pleased to report that a variety of Windows and Office updates (cant tell which) from earlier this week have solved my eyedropper problem... I use PPT daily and just noticed it working again... Thx!!

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