"microsoft word protect view has stopped working"

Anonymous
2013-06-05T05:59:02+00:00

I have MS office 2013 email attachments when being opened are displaying "Microsoft word protect view has stopped working" (same for excel) and closes the document. Any clues

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Anonymous
2016-01-15T23:20:38+00:00

Hi everyone!

The updated driver is now available via Windows Update as well. If you happened to disable hardware acceleration as a workaround before the driver was available, you should re-enable it to avoid potential performance issues. More info here on how to do that.

Have a great weekend.

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  1. Anonymous
    2015-10-31T02:45:03+00:00

    Have you gone to File>Options>Trust Center>Trust Center Settings>Protected View and unchecked the "Enable Protected View for Outlook attachments" item?

    That works for me... but I want to use protected view. What is the real fix?

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  2. Anonymous
    2015-11-01T04:35:06+00:00

    Have you gone to File>Options>Trust Center>Trust Center Settings>Protected View and unchecked the "Enable Protected View for Outlook attachments" item?

    That works for me... but I want to use protected view. What is the real fix?

    Thank you. I did try this a while ago and it didn't work for me but suddenly my docs have started popping up as protected with the option of enabling editing so that is fine. Seems to have been an aberration with my new machine - or something... Helen

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  3. Anonymous
    2015-11-10T23:30:37+00:00

    I am experiencing the problems that have been described in this thread.  It only started happening as a problem yesterday.  My machine is x64, Windows 10, and I have Office 2016 installed.

    I have to save all attachments and unblock them in order to be able to open them.  Office files saved from the web also required this.

    Double-clicking an attachment in an email results in various messages, for example:

    • Protected view has stopped working
    • PowerPoint found a problem with content in <filename>

    When I tried opening an Excel file downloaded from the internet the launch window just hung and I had to force it to close.

    I've followed the instructions to get to the Trust Center but there was no option for Protected View in Outlook.

    I could access the option via other Office programs and have been able to turn off settings.  At first it didn't seem to save the settings but I've closed all Ofice programs, redone the changes and they seem to have stuck.

    However, Outlook still wants to open every attachment in protected mode, and is failing to do so.

    The Trust Center in Outlook does have an Attachment Handling area, with Attachment Security Mode set to Default.  I can't find anywhere to change this.

    The ideal resolution is a fix to protected mode crashing, but I'd be happy with knowing how to change the security mode.

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-11-11T09:07:54+00:00

    The attachments do not open in Outlook.  They open in whatever application is relevant - Word for Word documents, Excel for Excel workbooks, etc.

    See the article "Known issues with Office and Windows 10" at:

    https://support.office.com/en-us/article/Known-issues-with-Office-and-Windows-10-28d56d84-c16c-4763-8eac-e51e05a37a16?ui=en-US&rs=en-US&ad=US

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